Top 81 Quotes & Sayings by Herb Kelleher - Page 2

If employees aren't satisfied, they won't promote the product we need.

To be an excellent leader, you have to be a superb follower.

You have to treat your employees like customers

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

Hire for attitude, train for skill.

The more time I spend with our people, the more I find out about our business.

You [the employees] are involved in a crusade.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

I learned it by doing it, and I was scared to death.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.

I've always been able to make erroneous decisions very quickly.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

It takes nerves of steel to stay neurotic.

Treat your employees like customers.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

Sometimes you need a little courage too just to buck popular opinion.