Top 163 Quotes & Sayings by Jeffrey Gitomer - Page 2

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

Memorable customer service can only take place in a human-to-human situation.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Create a story of WOW that will be retold.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

Your job is to meet the right people and read the right books.

Value the relationship more than making your quota.

The key is not to call the decision maker. The key is to have the decision maker call you.

Satisfied customers are apathetic. Loyal customers will be your advocate.

If you don't think you can do it, who will? You control the most important tool in success, your mind.

If you're not convinced, how can you convince others?

All things being equal, people want to do business with their friends.

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.

A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.

It's your thoughts behind the words you speak that create your attitude.

When you love life, life will love you back.

The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.

Change is not a four letter word...but often your reaction to it is!

Friendly makes sales - and friendly generates repeat business.

The secret to sucessful customer service starts with YES!

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

What is the image you have of yourself?

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Prepare to win, or lose to someone who is.

The deeper your belief, the deeper your pockets.

You can't be a winner if you're a whiner...wiener.

Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Testimonials are the BEST way to beat down the price objection and win the sale.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

Trust is not spoken, Trust is a feeling.

Master the web and you will master your universe - and your (on-line) bank account.

Ignore people who tell you 'you can't' or try to discourage you.

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?

Price is not a consideration when a personal relationship exists.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.

Make everyday as productive as the day before you go on vacation.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Courage is a self-inflicted quality that gains momentum every time you try it.