Top 140 Quotes & Sayings by Ken Blanchard - Page 2

Before something can become a habit it must first be practiced as a discipline.

If becoming a high performing organization is the destination, leadership is the engine.

Empowerment is all about letting go so that others can get going.

Customer service should not be a department, customer service is everyone's job.

Catching people doing things right is a powerful management concept.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Knowing where you are going is the first step to getting there.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

Your game is only as good as your practice.

The best way to develop responsibility in people is to give them responsibility.

You have the power to help people become winners.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Catch people in the act of doing something right.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.

Take what you do seriously, but yourself lightly

Real communication happens when people feel safe.

Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Business is like tennis. Those who serve well win.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

The greatest leaders mobilize others by coalescing people around a shared vision.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

People with humility don't think less of themselves, they just think of themselves less.

[Marriage is] like signing a 356-page contract without knowing what's in it.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

If you want to know why your people are not performing well, step up to the mirror and take a peek.

If you don't seek perfection, you can never reach excellence.

Do your best to succeed and push the limits without violating them.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

One of the deepest principles of life and leadership: it's not about you.

Successful organizations have one common central focus: Customers.

Whether you like it or not, you will leave a leadership legacy.

The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves - meditation, prayer, inspirational reading, taking a walk - before they go for it in the real world do best.

As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.

The cure for too much to do is solitude and silence.

Things not worth doing are not worth doing well.

In fact, .. Jesus is mentioned 75 times in the Koran.

Life is special when you reach out beyond yourself to be a true servant leader for others.

All leaders are permanent learners.

No one can make you serve customers well. That's because great service is a choice.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

Nice guys may appear to finish last, but usually they are running a different race.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Have I done what is really important today?

Everyday do something in relation to everything that's important to you.

We are not just our behavior. We are the person managing our behavior.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

The first principle of ethical power is Purpose... It is the picture you have of yourself - the kind of person you want to be or the kind of life you want to lead.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

Trying is just a noisy way of not doing something.

I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

Present thinking people kill the future.

Purpose can never be about achievement; it is much bigger.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Positive thinkers get positive results because they are not afraid of problems.

We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.