Top 138 Quotes & Sayings by Ron Kaufman
Explore popular quotes and sayings by an author Ron Kaufman.
Last updated on November 7, 2024.
Industry jargon may not be a language your customer understands.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Service is taking action to create value for someone else.
Don't wait. Tomorrow may be too late to do the things you can today.
Are you moving forward, or just moving?
Everything ordinary has the potential to be extraordinary.
Be confident enough to encourage confidence in others.
Employees are the key to your success with customers. Treat them well!
Be the exception to the rule. It's the surest way to become exceptional.
Say it with words. Show it with action.
Every service problem is as an opportunity to show you care.
Money has a fixed value. People can have unlimited value.
Compromise in your arguments, not in your expectations.
When only a little can be done, doing it becomes the greatest you can do.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
When the customer makes contact, he does not want a quote. He wants a commitment.
Convince people and you win their minds. Inspire people and you win their hearts.
How much good can you do today? How much love can you give? How much care and kind attention?
If they're going to remember the problem, make sure they remember it fondly.
Enthusiastic service providers create enthusiastic customers.
Giving great service requires the right people and the right service tools.
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
First be effective and then be efficient.
What you did in the past is how you got to today. What you do today is how you will get to the future.
You cannot change what has already happened. You can always change the way you respond.
If you want to be the best, find the best in others.
Only a well-oiled machine runs smoothly.
Never rest on past success. Create something better.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Your profits reflect the success of your customers.
The starting point is always now. The end is up to you.
You can't always hire great service providers, but you can create them.
Service is the ultimate edge. Keep it sharp.
The first step to delighting your customers is being there when they need you.
Give your customers what they want today, and help them see tomorrow.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.
Make your service systems so strong that everyone looks like a genius.
Focus not on who you are, but on what you can do for others.
Don't let doing enough be good enough.
What you want to be defines what you become.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Your promise means more than the words you use to give it.
Constant acts of goodness are worth far more than rare acts of greatness.
Exceeding expectations is where satisfaction ends and loyalty begins.
Quality is more than a promise, it's genuine performance.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Good customers want good quality service. Great customers want it even more.
Silent customers can be deadly. Encourage them to complain.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
When a customer asks what no one else has ever asked, pay close attention.
You can't stop change. Don't let it stop you.
Don't just talk about it, do it.
If your customers are demanding, be thankful.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Even a tiny step is one step closer to where you are going.
Challenge your own status quo - before someone else does.
Always aim for 100 percent and you'll always know where to improve.
Do what's right and you'll never go wrong.
If you were a customer, would you come back to buy your products or services?
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