Explore popular quotes and sayings by an American politician Virginia Knauer.
Last updated on November 21, 2024.
Virginia Harrington Knauer was an American Republican politician. She served as the Special Assistant to the President for Consumer Affairs and Director of the U.S. Office of Consumer Affairs. In 1960 she became the first Republican woman to be elected to the Philadelphia City Council, in which she served for eight years. She was appointed to the newly created post of chief consumer advisor to Pennsylvania Governor Ray Shafer. She was also the mentor and good friend of former North Carolina Senator Elizabeth Dole. Knauer died on October 16, 2011, in Washington, D.C., at age 96.
Consumer confidence in an industry can be a very fragile thing. It only takes a few builders who promise but don't deliver, who cheat rather than perform, who delay until the warranty expires rather than repair, to damage the reputation of an entire industry.
The responsiveness of a firm to the consumer is directly proportionate to the distance on the organization chart from the consumer to the chairman of the board.
The consumer is getting fed up with shoddy material, poor quality, unsafe products, bad service, weak warranties, lack of adequate information -- the whole gamut of such problems.