Top 250 Quotes & Sayings by W. Edwards Deming - Page 5

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

You do not install knowledge.

The most important measures are both unknown and unknowable.

We are here for an education.

Without theory, there are no questions.

Without theory we can only copy.

The customer invents nothing. New products and new services come from the producer.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

The problem is that most courses teach what is wrong.

It's management's job to know.