Top 13 Quotes & Sayings by Harry Gordon Selfridge

Explore popular quotes and sayings by an American business person Harry Gordon Selfridge.
Last updated on November 22, 2024.
Harry Gordon Selfridge

Harry Gordon Selfridge, Sr. was an American retail magnate who founded the London-based department store Selfridges. His 20-year leadership of Selfridges led to his becoming one of the most respected and wealthy retail magnates in the United Kingdom. He was known as the 'Earl of Oxford Street'.

The customer is always right.
Get the confidence of the public and you will have no difficulty in getting their patronage.
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'. — © Harry Gordon Selfridge
The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.
Treat [the customer] as guests when they come and when they go, whether or not they buy. Give them all that can be given fairly, on the principle that ‘to him that giveth shall be given’. Remember always that the recollection of quality remains long after the price is forgotten. Then your business will prosper by a natural process.
The consumer is always right.
There are no hard times for good ideas.
The boss says 'I'; the leader, 'we'.
The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires enthusiasm. The boss says I; The leader says WE. The boss fixes the blame for the breakdown; the leader fixes the breakdown. The boss says, GO; the leader says Lets GO!
Excite the mind, and the hand will reach for the pocket.
The boss says 'Go'; the leader says 'Let's go!'
The boss drives people; The leader coaches them.
Whenever I may be tempted to slack up and let the business run for awhile on its own impetus, I picture my competitor sitting at a desk in his opposition house, thinking and thinking with the most devilish intensity and clearness, and I ask myself what I can do to be prepared for his next brilliant move.
The boss depends on authority; the leader on goodwill.
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