Top 1200 Customer Experience Quotes & Sayings

The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

I'd rather spend money on things that improve the customer experience than on marketing.

When it comes to lead referral generation, the customer experience is it.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.

All of my employees have passion, the philosophy of caring about the customer as an individual customer.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Customer conversion is dependent on the right customer conversation.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Welcome to the Customer Revolution, where you are no longer in charge. Your customer is.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Customer satisfaction is worthless. Customer loyalty is priceless.

As the Internet has sped up the consumer experience, customer expectations are higher.

The reader is not the customer. The retailer is the customer. So I try to have as much interaction with the retailers as possible because those are my customers.

Every customer is different, and the travel experience is completely fluid, but the end goal is to find the best solutions.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Customer loyalty comes from consistent experience. They learn to count on you.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

A brand is essentially a container for a customer’s complete experience with the product or company.

I am enormously proud of how we have transformed the TalkTalk customer experience.

The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Apple Stores Offer the Best Buying Experience and Customer Service On The Planet

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

A true entrepreneurial enterprise begins with a big idea - a unique way to solve a customer's problem. Your customer, after all, is the only justification for creating a company in the first place. Without a big, transformational idea, you can't produce a great result for your customer.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

The best time to do great customer service is when a customer is upset.

It's not enough to be close to the customer. You've got to be glued to the customer.

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

When you are Uber, what we care about is the customer experience of getting somebody safely, cheaply, efficiently and reliably from where they are to where they want to go.

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.

At Dell, we believe the customer is in control, and our job is to take all the technology that's out there and apply it in a useful way to meet the customer's needs.

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

When a customer is really not happy, it's a very unpleasant experience.

We recognized that for our future, and for the way the customer was now shopping, we had to have one point of view. All roads lead back to the customer.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

The Customer isn't always right. Sometimes the customer is an a**hole. That's the first rule of retail.

Accenture Interactive is working with many of the world's leading brands to transform the customer experience.

We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.

It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.

When you run the Walt Disney Co., you gain a fair amount of experience in customer-facing businesses, particularly in site-based entertainment. I have a lot of experience in marketing, a lot of experience in selling, particularly tickets to site-based entertainment or movies or whatever.

I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.

Airbnb is about the nexus of the online and offline to create the perfect customer experience.

It is possible to tell a customer "no", and have the customer thank you for doing it