A Quote by Bill Capodagli

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

Bill Capodagli

Quote Topics

About After Customers Even Get Happens Horrible Hours Learn May Media Message Minutes Months Mouth Out Potential Provided Seconds Service Social Social Media Someone Take Thousands Today Twenty Weeks Within Word Word-Of-Mouth Years Years Ago

Quote Author

Bill Capodagli
Author
Born: 1948

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Tony Hsieh

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

Bill Davidow

Radio stations provided a service. They weeded out the stuff that no one should ever have to even think about. Now, they made mistakes and they made mistakes with me even but, by and large, they provided a service. They were an editor.

Dennis DeYoung

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Chris Gronkowski

Days, weeks, months, years," said the boy. "Minutes and hours and seconds. I don't know about any of those things.

Tim Bowler

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Lisa Gansky

We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost.

Steve Wynn

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W. Edwards Deming

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

The challenge when you think about product distribution is: how are you competing for potential customers or potential members time?

Reid Hoffman

Good customers want good quality service. Great customers want it even more.

Ron Kaufman

One of the monstrous things that slavery in this country caused was the breakup of families. I mean, physical labor, horrible; beatings, horrible; lynching death, all of that, horrible. But the living life of a parent who, A, has no control over what happens to your children, none. They don't belong to you. You may not even nurse them. They may be shipped off somewhere, as in "Beloved" the mother was, to be nursed by somebody who was not able to work in the fields and was a wet nurse.

Toni Morrison

The best form of customer service is self service. Constantly empower customers to get their own answers themselves.

Dan Pena

If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.

Steve Jobs

Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.