A Quote by Konosuke Matsushita
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Related Quotes
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Margins on other sales and revenues grew as a result of the growth in extended service plan revenues, which have no associated cost of sales, and the growth in our service margin, reflecting improved overhead expense absorption.
It ought to be self-evident common sense that service is important to sales. But it's not.
Like a Volvo, Bjorn Borg is rugged, has good after-sales service, and is very dull.
You had to look at it as sales, as costumer service. Costumer's alwasy right, you know? Service with a smile. Those type of things so it's just kinda in me. In my DNA.
Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.
You look to Google, you see this incredible world of information, you see the advertising, but you also get Google Analytics. And Google Analytics coupled with Salesforce's sales and service and marketing means that both of our customers are going to have customer insights that they've never had before. That is really exciting.
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
I started my career as a sales guy in the nineties, when the funnel was controlled by the sales rep, who had all the information the prospect wanted, including pricing and discount options. Now 90 percent of it has swung to marketing. It's self-service and you need to be very, very helpful to see to the top of the funnel. The game has changed a lot.
Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.
Sales management is the most critical - and underappreciated - role in the sales force. Companies struggle to find something powerful to train sales managers on.
The top salesperson in the organization probably missed more sales than 90% of the sales people on the team, but they also made more calls than the others made.
A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.
On most lines, making a sale without making a convert does not count for much. Sales made by conviction - by advertising - are likely to bring permanent customers. People who buy through casual recommendations often do not stick
In the Ford Motor Company, we emphasize service equally with sales.
When you do more than you're paid for eventually you will get paid for more than you do. This is a basic truth that also applies to Business, Sales or anything you do. Whatever your endeavor always provide more service than you get paid for and you will develop a reputation that will separate you from the rest.
Related Authors
Eric Johnston Quotes
American
Business person
Harry Gordon Selfridge Quotes
American
Business person
J. Ogden Armour Quotes
American
Business person
Jim Breyer Quotes
American
Business person
Julie Smolyansky Quotes
American
Business person
Lynn Tilton Quotes
American
Business person
Mary Meeker Quotes
American
Business person
Paul Orfalea Quotes
American
Business person
Rebecca Adamson Quotes
American
Business person
Robert Noyce Quotes
American
Business person
Terry Matthews Quotes
Canadian
Business person