A Quote by Steven Fink

So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or they speak what they wish was the truth.
A typical leader has - a natural tendency is to be defensive in the face of a crisis. The first reaction is to blame someone - or something - else. Often, the blame is aimed at something abstract or non-controllable, which often has nothing to do with the crisis but is adjacent to whatever is going on, so it's an easy target.
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when a crisis befalls them. Crises are, in a word, inevitable, and those macho companies that think, "it can't happen here," or if it does, "I can handle it," will suffer the hardest failures.
Bad companies are destroyed by crisis. Good companies survive them. Great individuals, like great companies, find a way to transform weakness into strength.
Almost no one refuses the police when confronted on the street or in a train or plane or train station. When you're confronted by the police, very few - either the foolish or the very brave - will refuse consent when confronted by the police.
I`d like to address the people of Flint. Your families face a crisis. A crisis you did not create and could not have prevented. I want to speak directly, honestly and sincerely to let you know we are praying for you, we are working hard for you, and we are absolutely committed to taking the right steps to effectively solve this crisis.
All people—all lives—are either in a crisis, coming out of a crisis, or headed for a crisis.
The planetary emergency unfolding around us is, first and foremost...a crisis of thought, values, perceptions, ideas and judgments. In other words, it is a crisis of mind, which makes it a crisis of those institutions which purport to improve minds.
Bad companies are destroyed by crisis, Good companies survive them, Great companies are improved by them.
Would-be drug companies must either produce medicines that stand up to federal scrutiny, demonstrate that their data has value to other companies, or go out of business.
I will say that the difference was that when you're an Army journalist, as opposed to a civilian correspondent covering the military, you're very often either a public relations agent or expected to perform that role. I would say that one of the most unexpected benefits of that job was being taught to never try to cover anything up, but rather to get any bad information out right away, so that there would be nothing more to come out later. This was a wonderful lesson to be taught because often the effort to cover up a story becomes a bigger story than the original one.
Most employers I speak to, they want to create jobs and give decent salaries. Some small and medium companies say to me they cannot afford to pay the living wage. I say "what about if I gave you a business rate cut?" and they say, yes, ok. We want companies which are skilled up, generating more profit, more corporation tax - we should not be embarrassed at success, as long as they pay their taxes.
Whenever people are confronted by a prediction for the future that they simply cannot or will not believe, they always say, 'It will never happen in my lifetime.' If the prediction is something they deplore and fear, they say it with calculated bravado, often adding a smug, snorty hhrrummph.
The truth is that the world is full of dragons, and none of us are as powerful or cool as we’d like to be. And that sucks. But when you’re confronted with that fact, you can either crawl into a hole and quit, or you can get out there, take off your shoes, and Bilbo it up.
There has been a banking crisis, a financial crisis, an economic crisis, a social crisis, a geostrategic crisis and an environmental crisis. That's considerable in a country that's used to being protected.
Every company that manufactures something is causing some damage either to the soil or water or air. Most companies treat these as externalities. But the growing movement of sustainability calls for companies to internalize these costs. Once companies do this, they will have a strong incentive to reduce their carbon footprint.
I will say this about the truth - that it's one of those crisis rules, whether you are a client or someone who's living their life just every day - is that the truth has a funny way of not going away, and telling the truth is extremely important in dealing with any problem or crisis.
This site uses cookies to ensure you get the best experience. More info...
Got it!