A Quote by Susan Ward
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't know, but so-and-so will be back at..."
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The fans say you can do this and that, but you have to analyse the potential of the team with your staff. Will it be enough to be at the top until the end of the season? You never know.
When I see my staff take a step back because I've lost my cool about something food-related, I say never apologise for your standards. If someone doesn't meet them, then you should explain that and that you want it changed. I want my staff to be like that, too.
Some staff doesn't work well under pressure. So I make sure that my staff is very comfortable. I've got a bad reputation for being quite callous when it comes to culling staff. They are selected personally by me. I socialize with all my staff and they know me well and I consider them friends and we travel overseas together.
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.
Jan 1899 You must aim at the Staff College, but for the love of God never become a professional Staff Officer. Never lose touch with the troops. Remember that you serve the troops and it is the troops who matter. They are the folk who win victories, take care of your men and they will never let you down.
You can criticize any news staff in some ways, but the one thing that you couldn't call the Village Voice staff was a staff of stenographers, taking notes from public figures and just passing them on.
If Reince Priebus is, in fact, the chief of staff and operating as chief of staff, he is the most important staffer the president Donald Trump has. And it is not unusual for a president to set up some competing power centers, as Ronald Reagan did, but there`s nothing like being the chief of staff, which has so much say over what the president reads, who the president sees, who`s the last person the president talks to before he makes a decision.
I think being a teenager is such a compelling time period in your life--it gives you some of your worst scars and some of your most exhilarating moments. It's a fascinating place; old enough to feel truly adult, old enough to make decisions that affect the rest of your life, old enough to fall in love, yet, at the same time too young (in most cases) to be free to make a lot of those decisions without someone else's approval.
MBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it.
If you make exercise your hobby instead of your enemy it becomes your friend; it's the one thing that will never let you down. It will always be there for you and it will always make you better than you were before. Remember: every time you go to the gym, every time you put the right supplement in your mouth, you're better than you were ten minutes ago. [...] The irony is most people know what to do, they just don't do what they know.
As a manager, you are important sometimes, and you make mistakes, but the most important people are your staff and your players. Never call me 'the special one!'
Preventing staff from having too much influence and decision-making power is fairly easy. Appropriate procedural safeguards can be installed to prevent staff from, among other things, self-dealing, making decisions in an isolated manner, or committing funds without oversight.
The New Labour doctrine that skills training was the responsibility of employers was flawed. The idea that employers should take on a bigger role ignores the reality that employers have no incentive to train staff to leave. We can hardly expect Tesco to train checkout staff to become dental nurses.
Struggling to start a small business is all-encompassing. It is a 24-hour job that places strain on those involved. As well as worrying about your own mortgage and kids, you worry about those of your staff.
How you staff, particularly the chief of staff, the national security adviser, your White House counsel, how you set up a process in the system to surface information and generate options for a president, understanding that ultimately the president is going to be the final decision-maker. That's something that has to be attended to right away.
For years, we've been bludgeoned with the cliche "information is power." But information isn't power. After all, who's got the most information in your neighborhood? Librarians. And they're famous for having no power at all. And who has the most power in your community? Politicians. And they're notorious for being ill-informed.
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