A Quote by Albert Brooks
There are a few giant companies that I love, and I love Amazon. Their customer service is impeccable: sometimes, just for the hell of it, I'll sleep on a mattress for three years and return it.
Related Quotes
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.
We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
I was working as hard as a human being could work. That tempo hasn't changed. I just have more diversity and more companies, and now I've got 33 companies so my dance card is full. Four kids and three grandkids, but I love that passionate lifestyle. I love constantly growing, I love seeing and feeling that you can have an impact. And gradually it went from just coaching to actually running businesses because I've had experiences that were life changing.
I love to sleep because I need the rest, but I hate to miss something. I would love to be able to take a pill that I wouldn't have to sleep. So, sometimes what keeps me up at night is just that I don't want to say good-bye to that day. And at the same time, I love to start the next day. I think I'm essentially a very unsettled person.
I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the big value is not in the purchase fulfillment, but in knowing as much about a customer base of ten or twenty million people as a corner store used to know about a customer base of a few hundred. In today's mass-merchandising world, that's largely gone; Amazon is trying to use computer technology to re-establish it.
A few years ago, users of Internet services began to realize that when an online service is free, you're not the customer. You're the product.
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.
Twenty-five years ago my two main target species were goliath tigerfish and arapaima from the Amazon. Each took me six years to track down and catch, over the course of three expeditions to the Congo and six to the Amazon.
Serviceis love in action, love "made flesh"; service is the body, the incarnation of love. Love is the impetus, service the act, and creativity the result with many by-products.
Go back, go back to sleep. Yes, you are allowed. You who have no Love in your heart, you can go back to sleep. The power of Love is exclusive to us, you can go back to sleep. I have been burnt by the fire of Love. You who have no such yearning in your heart, go back to sleep. The path of Love, has seventy-two folds and countless facets. Your love and religion is all about deceit, control and hypocrisy, go back to sleep. I have torn to pieces my robe of speech, and have let go of the desire to converse. You who are not naked yet, you can go back to sleep.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Related Authors
Arnold Schwarzenegger Quotes
Austrian
Actor
Benedict Cumberbatch Quotes
English
Actor
Bruce Lee Quotes
American
Actor
Clint Eastwood Quotes
American
Actor
Daniel Radcliffe Quotes
British
Actor
Dwayne Johnson Quotes
American
Actor
Jeff Bridges Quotes
American
Actor
Johnny Depp Quotes
American
Actor
Kevin Hart Quotes
American
Actor
Kevin Spacey Quotes
American
Actor
Leonardo DiCaprio Quotes
American
Actor
Rob Lowe Quotes
American
Actor
Robert Pattinson Quotes
English
Actor
Sylvester Stallone Quotes
American
Actor
Will Rogers Quotes
American
Actor
Zach Braff Quotes
American
Actor