A Quote by Amy Jo Martin

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

Amy Jo Martin

Quote Topics

Companies Connections Consumers Create Customer Customer Service Deeper How Improve Insights Media Memorable Only Products Providing Service Services Social Social Media Valuable

Quote Author

Amy Jo Martin
American - Author
Born: July 5, 1979

Increasingly, consumers don't search for products and services. Rather, services come to their attention via social media.

Erik Qualman

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

The #1 business opportunity for those who want to create new wealth is educating consumers about products and services that will improve their lives.

Paul Zane Pilzer

Customer service teams at many companies have already embraced social media, often out of necessity.

Ryan Holmes

Consumers fall in love with a brand and it's important for a brand to develop and stretch itself to provide for their consumers. I don't suspect that a customer will walk into a store to buy a pair of jeans and end up buying a sofa, but it's about providing loyal consumers with a choice to create a lifestyle.

Renzo Rosso

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Peter Drucker

Brands' use of social media is not a matter of yes or no. It is simply a matter of how and when. The next generation of consumers will expect their brands to always be available, providing interactive experiences and bringing value to our lives by taking advantage of social media tools in their marketing communications

Martin Lindstrom

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

Jim Bush

We use similar products. Our focus industry is healthcare and hospitality. But we haven?t done anything interactive. The first day full of seminars is full of things I thought would be useful: quick service restaurant and mobile phone applications. Businesses are providing more services and products by self-service means.

Milton Jones

I admire companies that have a purpose, passion, and performance. I am a fan of Unilever under its CEO Paul Polman, not only for the company's insights into women and men when they buy beauty products or skin products (the DOVE woman, the AXE man), but also as a company seeking to achieve both growth and practicing social responsibility.

Philip Kotler

For decades, media companies have largely controlled the tools through which consumers were told what to buy, wear or think. Now consumers possess the same ability to produce, distribute and curate content and distribute it to their peers in real time across social media platforms.

Simon Mainwaring

Media companies' hit-focused marketing did not emerge in a vacuum. It reflects how consumers make choices. The truth is that consumers prefer blockbusters.

Anita Elberse

Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.

Konosuke Matsushita

Consumers value their personal time and are loyal to those companies that make their lives more productive. Brands gaining some of the biggest successes in social media are engaging with millions of consumers through value exchange.

Jay Samit

In the bubble that was dot-com 1.0 emerged Google, Amazon, and some of the most valuable companies on the planet. They were successful because they focused on their customer; they focused on revolutionary products.

Brad Garlinghouse

All these companies that grew to any sizable proportions were all founded with a belief or a cause bigger than their products or services. It was their products or services that helped them bring that cause to life.

Simon Sinek

A Quote by Amy Jo Martin

Quote Topics

Quote Author

Related Quotes

Related Authors