A Quote by Andy Dunn
The digitally-native vertical brand drives a lot more customer intimacy than its competition. The data is better because every transaction and interaction is captured.
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The digitally native vertical brand (DNVB) is born on the Internet. It is aimed squarely at millennials and digital natives. It doesn't have to adapt to the future; it is the future. It doesn't need to get younger customers. It starts with younger customers.
The digitally native generation has no idea what has been lost to the freedom of intimacy that has no fear of being recorded.
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.
Above all, translators must be native speakers. It’s not because they speak the language better – I understand that sometimes a foreigner can learn a language better than native speakers. It has more to do with intimate knowledge of the society for which the book is being translated.
The reader is not the customer. The retailer is the customer. So I try to have as much interaction with the retailers as possible because those are my customers.
Newfangled online sites like 'Business Insider' and 'Huffington Post' built businesses they later sold for hundreds of millions of dollars by ripping off the work of more talented journalists and then playing Google's digitally native games better than the old fogeys ever could.
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
The kind of society which we still have is maybe, in some cases, getting worse. Competition is becoming a virtue. Intense competition drives people to go more and more into self-interest. Even to see other folks as competition.
Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
The credit/debit card transaction system is antiquated, expensive, and inefficient. There are over nine steps to complete a transaction from the time a customer swipes their card to payment processing, settlement, and when the merchant finally gets paid. Every step along the way costs both the consumer and the vendor in additional fees.
I know a lot of Christians who have been in ministry and walked away from it because the pressure can be too great. And there's a lot of Christians who at the same time would say like well why does God do [certain things]. What I found is Christians regardless of whatever their experience is who trust God more and learn to go through those moments of challenge and persevere. Usually the end result is an experience and interaction with the Holy Spirit that's greater than it was previously. And for me, there is no pursuit that I desire or enjoy more than that interaction.
When you obsess about the customer, you end up defeating your competition as a byproduct. When you are just obsessed about the competition, you end up killing yourself, because you are not focused on the customer.
Delirious as it can be, sex is only one kind of intimacy, and yet has become the cultural catchment area for all kinds of needs because our understanding of intimacy is so poor. Brutal work schedules, related geographic isolation, and the concomitant fracturing of families has meant that there is little time for intimacy, and even less to teach the necessary skills. But intimacy, the axis of romance, is slow, based on the sharing of a life rather than show. In terms of intimacy, folding laundry together or sharing the feeding of a child can have more impact than the most extravagant bouquet.
As I get better competition, I guarantee that more finishes are gonna come, because I'll really get to use more of my skill, rather than me knowing that I'm so much better than the guy.
Yeah, every artist I think should look at themselves as a brand because the more appealing your brand is, the more money you can make off your brand.
Content is power in today's world, and if you can own that content, create it and make interaction more of an experience than a transaction, you create a different kind of loyalty.
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