A Quote by Andy Hargreaves
Trust processes as well as people.
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A lot of times I talk to people, they say they don't trust the doctors, they don't trust the hospitals and that kind of stuff. Well, if you go to the hospital, you've got to trust somebody.
I don't trust that many people. Just my mother and my wife and a couple of friends. When I trust people, it doesn't end well.
I trust the time is nigh when, with the universal assent of civilized people, all international differences shall be determined without resort to arms by the benignant processes of civilization.
It is well known that measles is an important development milestone in the life and maturing processes in children. Why would anybody want to stop or delay the maturation processes of children and of their immune systems?
Physiology seeks to derive the processes in our own nervous system from general physical forces, without considering whether these processes are or are not accompanied by processes of consciousness.
When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.
What, I should only trust good people? Man, good people get bought and sold every day. Might as well trust somebody evil once in a while, it makes no more or less sense.
Americans want faith and trust in the integrity of their election processes.
I have to trust people. There's no system of controls that can replace trust, so I need to reinforce that trust, and part of reinforcing trust is making sure that people feel accountability, and with accountability comes some degree of autonomy. You don't have one without the other.
When I was not doing well, I was just focussing on my processes. And when I am doing well, I am still focussing on my processes.
People don't trust government, they don't trust Wall Street, they don't trust the church, they don't trust the media.
If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust.
Actually, I think my view is compatible with much of the work going on now in neuroscience and psychology, where people are studying the relationship of consciousness to neural and cognitive processes without really trying to reduce it to those processes.
One of the factors that make great companies so great is that they have processes that allow them to solve difficult problems again and again. These processes have developed over time as teams have successfully wrestled with a certain type of challenge. Eventually, people begin to say, "This is just how we do something around here." The problem develops when that team then has to solve a very different set of challenges. The processes that are such strengths can be crushing liabilities.
They say that truth is the first casualty of war. But there is another casualty as well: trust. As conflict escalates, trust between people and political leaders crumbles away as surely as night follows day.
In a society where every man works for himself, individual incentive, working for one's self. If people worked for one's self, there wouldn't be the electric light, there wouldn't be engines and powered vehicles, there wouldn't be electrification and reservoirs and water purification. These are processes that help all people. And processes that help single people is a very primitive value system carried into this century, which is really not necessary.
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