A Quote by Andy Jassy
I think that always our focus is gonna be the customers.
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There’s always gonna be be someone better looking, there’s always gonna be someone smarter, there’s always gonna be someone who works harder. What you have to offer is yourself, so don’t lose it, focus on it and try to bring it out
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.
I think comedians should focus on what makes them happy, what art form fulfills them the most. Don't be calculated about it and say, 'Okay, I'm gonna tweet, and I'm gonna podcast, and I'm gonna do standup, and one of those things is going to lead me to my own TV show.' I don't think that should be the goal.
I think we're having fun. I think our customers really like our products. And we're always trying to do better.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
Customers will always be nervous about lock-in, and I think the experience they had particularly with a company like Oracle, where it's a really hard thing to get out of, and they're so hostile to their customers, that I think it's a concern for every enterprise.
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.
There's always gonna be another mountain, I'm always gonna wanna make it move, Always gonna be a uphill battle, Sometimes I'm gonna have to lose, Ain't about how fast I get there, Ain't about what's waiting on the other side, It's the climb
A core focus of our effort is based on the recognition that our customers have varying needs, and one of their most important needs is to have choice.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control.
So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
We have to broaden our appeal to more customers than simply high-end customers. We have to understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.
I think there's a need for somewhat of a mindset change. We need to have a consistent external focus. We've always had the research labs. We've always had the resources to be innovative, and we've been innovative in a number of businesses. But, in any big company, you have to constantly push people to look at markets and customers, rather than look internally at themselves.
Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.
The opportunity ahead for Microsoft is vast, but to seize it, we must focus clearly, move faster and continue to transform. A big part of my job is to accelerate our ability to bring innovative products to our customers more quickly.
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