A Quote by Atul Gawande

We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change. — © Atul Gawande
We yearn for frictionless, technological solutions. But people talking to people is still the way norms and standards change.
I'm interested in talking to people and dealing with people who are set and ready for change and action. Who get it. And who are looking for solutions.
I have no problem with technological solutions to social problems. The key question for me is, 'Who gets to implement them?' and, 'What kinds of politics of reform do technological solutions smuggle through the back door?'
Urban people, of course, are terribly scared nowadays. They may yearn for society, but it is risky to go around talking to strangers, for a lot of reasons, one being that people are so accustomed not to have many human contacts that they are afraid they may find out they really prefer life that way.
I think it is having answers and not simply anger, and providing solutions that people believe will change their lives in a radical way but do it in a way that's sensible.
Change is difficult and it takes time. It is hard for people to change their own behavior, much less that of others. Change programs normally address attitudes, ideas, and rewards. But the behaviors of people in organizations are also strongly shaped by habits, routines, and social norms. Real change requires new power relationships, new work routines and new habits, not just intent.
We have to fundamentally change the way people are elected to political office in this country, as well as the types of people that are going into political office. It's dysfunctional because people on each side are only talking to themselves - they're not talking to each other and that is a function of how they get elected.
The way one behaves and feels as a Dutchman and Dutchwoman is the result of a long development. It is by no means 'the natural way' or 'the human way' of behaving, it is a particular code of behavior which has developed over the years. And these people, the immigrant people, come from a group where different standards of conduct and behavior have developed. What clashes are these two standards of conduct and behavior.
People will still love and hurt and yearn.
People are talking about the Internet as though it is going to change the world. It's not going to change the world. It's not going to change the way we think, and it's not going to change the way we feel.
Snapchat built an elegant, incredibly well-thought-out tool to make it fun, simple, and frictionless for normal people to share snippets of their lives in an interesting way.
Culture is a product of law. And laws create norms for society. This is why anyone who wants to change the culture of a country must try to change the norms of the country.
Many people on the political left found my work psychologically liberating. They began to say: once you realize that standards emerge historically, then you can see through and discard all the norms to which we have been falsely enslaved.
If there's anything to be said in a broad way about different audiences it's that I live in a major city, and those themes of isolation, protectiveness, loneliness tend to resonate with other people in major cities. In a sleepier village, where people are married with their children, me standing up and saying, "This marriage idea is a funny old convention that we invented" - various things that are deconstructions of the norms of a culture - if people have already made decisions like that, they're more inclined to say "Please, stop talking about our marriages, 'cause we're here now."
We must learn to outgrow our egos in exchange for constructive dialogue rather than debate. In addition, we must be capable of stating problems and proposing solutions clearly and succinctly, without distortion of meaning or misunderstanding, even when these solutions are radically opposed to accepted norms.
There are a lot of people in the animal rights movement who can be very passionate and aggressive, and I applaud people's passion, but when people are judgmental and aggressive, all you end up doing is getting other people to turn away in irritation. To change people's minds, you have to respect the people you're talking to.
It's hard for people to see how they can change how dismal things look, but there are still wonderful things to sing about. Music is the only way we are capable of talking about the most important things.
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