A Quote by Bill Davidow

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

Bill Davidow

Quote Topics

Achieving Become Better Company Competition Competitor Competitors Costs Customer Customers Demanding Doing Earn Even Every Expectations Few Few Things Grow Harder Head Head Start Impossible Keep Leader Leadership Longer Lot May More Much Outstanding Pack Produce Render Reputation Right Rising Savior Service Standards Start Suddenly Takes Things Too Too Much Wait Well

Quote Author

Bill Davidow
Author

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

Jim Bush

The longer you wait, the harder it is to provide outstanding customer service.

Bill Davidow

I think it's a violation of user privacy to continue storing email addresses if you tell users your service is shutting down. I sign up for a service, and if you're no longer providing that service, why should you keep my information?

Cheryl Yeoh

Consciously or unconsciously, every one of us does render some service or other. If we cultivate the habit of doing this service deliberately, our desire for service will steadily grow stronger, and will make, not only for our own happiness, but that of the world at large.

Mahatma Gandhi

You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.

Napoleon Hill

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Simon Mainwaring

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Bob Hayes

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

True greatness,true leadership,is found in giving yourself in service to others, not in coaxing or inducing others to serve you. True service is never without cost. Often it comes with a painful baptism of suffering. But the true spiritual leader is focused on the service he and she can render to God and other people, not on the residuals and perks of high office or holy title. We must aim to put more into life than we take out.

J. Oswald Sanders

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

Our job is we work for the artist and we service the artists fans. And the better service and the better company we can provide for the artist, the better job we can do for the fans, from flexibility in selling to lower service fees.

Michael Rapino

First of all, we have infrastructure as a service, which Amazon has; we have platform as a service, which Microsoft has; we have software as a service; we have applications. Nobody has everything except us. We also have data as a service.

Safra A. Catz

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

You talk about the [armed] service teaches you how to depend on each other, the service makes you aware of the common good and strips that down. Guys who go into service get to have that. But that's a high price to pay in this day and time with going into service.

Jerry Jones

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.