A Quote by Bill Gates
Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.
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What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
Customer service will become the primary value added function of every business.
An enterprise is a community of human beings, not a collection of "human resources".
Memorable customer service can only take place in a human-to-human situation.
An organization is really a factory for producing new ideas and for linking those ideas with resources - human resources, financial resources, knowledge resources, infrastructure resources - in an effort to create value. These are processes that you can map, with results that you can measure.
First of all, we have infrastructure as a service, which Amazon has; we have platform as a service, which Microsoft has; we have software as a service; we have applications. Nobody has everything except us. We also have data as a service.
The morality of the 21st century will depend on how we respond to this simple but profound question: Does every human life have equal moral value simply and merely because it is human?
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
A service is said to be scalable if when we increase the resources in a system, it results in increased performance in a manner proportional to resources added.
While it is becoming increasingly obvious that the fundamental architecture of a system has a profound Influence on the quality of its human factors, the vast majority of human factors studies concern the surface of hardware (keyboards, screens) or the very surface of the software (command names, menu formats).
Mars is key to humanity's future in space. It is the closest planet that has all the resources needed to support life and technological civilization. Its complexity uniquely demands the skills of human explorers, who will pave the way for human settlers.
With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Mediation and reconciliation work is about a profound quest for justice and social transformation. But at the same time, they are about service, solidarity, about exploring and rediscovering the human spirit that has been lost or shattered through human conflict, cruelty, ignorance and greed.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
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