A Quote by Brian Tracy

Never criticize, condemn or complain in a conversation with a customer or prospect. — © Brian Tracy
Never criticize, condemn or complain in a conversation with a customer or prospect.
Don't Criticize, Condemn, Or Complain.
Any fool can criticize, condemn and complain - and most fools do.
Refuse to criticize, condemn, or complain. Instead, think and talk only about the things you really want.
Any fool can criticize, condemn and complain - and most fools do. But it takes character and self control to be understanding and forgiving.
In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want.
When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.
Bitter criticism caused the sensitive Thomas Hardy, one of the finest novelists ever to enrich English literature, to give up forever the writing of fiction. Criticism drove Thomas Chatterton, the English poet, to suicide. . . . Any fool can criticize, condemn and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.
I try to be a guide for people, to make their darkness bright and to make the pathway light, and never to condemn or control or criticize.
Don't criticize, condemn or complain. Constantly criticizing, condemning and complaining is what breaks most relationships. Instead of criticizing and condemning, figure out how you can solve the problem together. Instead of focusing on blaming the other person for what they did wrong, focus on how you can avoid the problem next time.
Customer conversion is dependent on the right customer conversation.
People are too quick to criticize and condemn. We've got to be more positive.
If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.
You can condemn and criticize religion... all those things are fine, but you can't mock and disrespect people.
To become self-educated you should condemn yourself for all those things that you would criticize others.
It's learning your craft and understanding what it takes to survive in this industry. On the back of exposure from TV to books to Rachel Ray to Martha Stewart, the customer's integrity is far greater than every before. As a nation, just like the U.K., we don't complain enough. The more we complain in this country the better our restaurants will be.
If you do something extraordinary for your customer you will never be forgotten. Customer service heroes get remembered, but legends never die.
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