A Quote by Charlie Baker

When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six years in a row.

Charlie Baker

Quote Topics

Been Customer Customer Satisfaction First Had Harvard Left Nation News Pilgrim Report Row Satisfaction Six World Years

Quote Author

Charlie Baker
American - Politician
Born: November 13, 1956

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

Mario Batali

Many years before, I had left a beautiful country and a rich nation and I returned to that country six years later to find it fundamentally changed and in a state of upheaval, and in great spiritual and material need.

Fritz Sauckel

Coming from a standing background in striking, I couldn't catch up to the guys with 20-plus years of training on the ground. I had to learn submissions. I found out it wasn't an easy road. I had six losses in a row, but I still felt I was the best fighter in the world.

Mark Hunt

The media is the only business in the world where the customer is always wrong. If you're a news consumer, if you're a customer, and you complain to them, they will tell you that you are not sophisticated enough to understand what they do, and they're tell you to go listen or watch somewhere else. They're not even really doing the news for you. They're doing news for other journalists and other people in government because that's their real audience.

Rush Limbaugh

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Jack Welch

When you play a lot of games in a row, and you come off the pitch thinking, 'I can't do this no more,' then it is time to look at something else, whether you have six months left on your contract or four years.

Gareth Barry

Me and my family, we sort of had this plan to... once we had kids, we had a plan that about every six years we'd move to a new country. So, when we had kids, we moved to Bali for six years, then we went to Australia for six years.

Taylor Steele

At age nine, I got a paper route. Sixty-six papers had to be delivered to sixty-six families every day. I also had to collect thirty cents a week from each customer. I owed the paper twenty cents per customer per week, and got to keep the rest. When I didn't collect, the balance came out of my profit. My average income was six dollars a week.

Lou Holtz

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Jack Welch

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

The 9/11 Commission recently released their report, citing important changes which need to be made to improve our nation's homeland security. I voiced my disappointment with the House leadership when this report was left until after the August recess for action.

Leonard Boswell

I shouldn't have sat on death row 30 years. All they had to do was test the gun. But when you think you are high and mighty and you're above the law, you don't have to answer to nobody, but I've got news for you.

Anthony Ray Hinton

The lead story on MSNBC was the news that there was nothing new to report in the Gary Condit story. So remember when there is nothing new to report, MSNBC will be the station not to report it first.

Jay Leno

I was one of the first to read the 'ER' script and the good news is George Clooney still gives me credit for helping to launch his career. I had George Clooney under contract for four years in a row before 'ER' happened. He's one of the few who remembers the people who helped him.