A Quote by Charlie Bell
The biggest threat to McDonald's lies within - and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.
Related Quotes
Companies become rich because they find a way to serve others better. And if someone at your company is not serving your customers, it hurts more than your company; it hurts America.
At the end of the day, no one is going to care about your company as much as you do. That is a motto that you will live or die by. And if you don't believe that, just take your eye off the ball for a day and watch what happens.
The biggest challenge is adding the bureaucracy it takes to run the company without becoming fat, lazy, inflexible - bureaucratic.
I should say that generally I'm a pretty happy person, but as soon as I'm done with a project, I'm usually not happy at all. I feel a little empty and strange. I begin to think about how I can get better, stretch more artistically and intellectually. My biggest worry is getting complacent.
Many companies operate from more of a command-and-control environment - they decide what's going to happen at headquarters and have the organization execute. That doesn't work here because it's the community of users who really have control.
So we enable, not direct. We think of our customers as people, not wallets. And that has implications for how we run the company. We partner with our customers and let them take the company where they think it's best utilized.
We took our eye off the ball as a company.
I don't think all the blame lies with Wall Street. I think a lot of the blame lies with the [George W.] Bush administration. They went back to trickle-down economics. They took their eye off the mortgage market, they took their eye off the finance markets, and we ended up in a big mess.
Stay true to yourself because a lot of times women get so wrapped up in doing for a man that we forget to focus on us. A lot of times that is unattractive. They love us because we are independent and focused on the things that make us happy. Because when they see you happy, their happy!
Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies don't celebrate and embrace customers' positive gestures.
If you work for and eventually lead a company, understand that companies have multiple stakeholders including employees, customers, business partners and the communities within which they operate.
... Our first priority should be the people who work for the companies, then the customers, then the shareholders. Because if the staff are motivated then the customers will be happy, and the shareholders will then benefit through the company's success.
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
What lies before us and what lies behind us are small matters compared to what lies within us.
And when we bring what is within out into the world, miracles happen.
I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
I think that a lot of people forget they're in WWE and get complacent.
Adidas is one of the biggest companies in the world. To have a company like that, a mainstream company, a major sports company, to say they want me, it's awesome.
Related Authors
Bill Gates Quotes
American
Businessman
Charlie Munger Quotes
American
Businessman
Dieter F. Uchtdorf Quotes
German
Businessman
Henry Ford Quotes
American
Businessman
Jim Rohn Quotes
American
Businessman
Joseph B. Wirthlin Quotes
American
Businessman
Mark Cuban Quotes
American
Businessman
Mark Zuckerberg Quotes
American
Businessman
Peter Drucker Quotes
American
Businessman
Richard Branson Quotes
British
Businessman
Russell Simmons Quotes
American
Businessman
Sam Altman Quotes
American
Businessman
Steve Jobs Quotes
American
Businessman
Tom Peters Quotes
American
Businessman
Walt Disney Quotes
American
Businessman
Warren Buffett Quotes
American
Businessman