A Quote by Charlie Munger
It's a real pleasure to earn the trust of your customers slowly over time by doing what's right.
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Our brands - Nike, Converse, Jordan Brand and Hurley - are loved by customers all over the world. But we never take that for granted; we know that every day we have to earn their trust - by serving them completely and adding real value to their lives through products and experiences.
...[T]here should be a real sense of your imagination and your memories walking and woolgathering, tramping the hills, romping all over the place. Trust them. Don't look at your feet to see if you are doing it right. Just dance.
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
In the web products and services world, you have a real-time interaction with your customers, and then a real-time editing of how you as a company are doing.
You may earn whatever money you earn as a cricketer, but you want to play for your country. At the end of the day, you want to do something special. There are plenty of people who earn 50 crores or 100 crores as businessmen or big professionals or who are really doing well in business. But what gives pleasure to your mom and dad is the fame.
I think that the direct conversation is exactly what companies need to earn trust of customers. Admit an error. Fix a problem. Commit to doing better. That is only human.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The way in which you accomplish your goals and help your customers needs to be very flexible depending upon how those customers are reacting in real time.
You always have certain strengths and certain weaknesses, and you want to compensate for your weaknesses... I have a real duty to earn the trust of the faculty. I don't just deserve it. I have to earn it.
It was a real whale, a photograph of a real whale. I looked into its tiny wise eye and wondered where that eye was now. Was it alive and swimming, or had it died long ago, or was it dying now, right this second? When a whale dies, it falls down through the ocean slowly, over the course of a day. All the other fish see it fall, like a giant statue, like a building, but slowly, slowly.
Leaders must exemplify integrity and earn the trust of their teams through their everyday actions. When you do this, you set high standards for everyone at your company. And when you do so with positive energy and enthusiasm for shared goals and purpose, you can deeply connect with your team and customers.
Earn trust, earn trust, earn trust. Then you can worry about the rest.
Over time, you'll find that the more you trust your intuition and allow it to set your direction, the more you build that trust. Develop a habit of continually checking in with your intuition by asking yourself: Does this feel right to me?
Live-tweeting your bikini wax is not vulnerability. Nor is posting a blow-by-blow of your divorce . That's an attempt to hot-wire connection. But you can't cheat real connection. It's built up slowly. It's about trust and time.
Entrepreneurs need to be reminded that it's not the job of their customers to know what they don't. In other words, your customers have a tough enough time doing their jobs. They don't spend time trying to reinvent their industries or how their jobs are performed.
Uber survives only if people trust us. You have to trust us with your data. You have to trust us with your safety or the safety of your loved ones. And we have to earn that trust every day in the way that we operate.
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