A Quote by Christian Cota
Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic.
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Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done.
When I was, like, 16, I went in to the head of Disney, and I hadn't taken acting class really at all, and I didn't know what I was doing, and it was really embarrassing. Of course, you think Disney wants over-the-top and funny, and I was just trying to be over-the-top and funny, and it just wasn't working, and that was the worst.
I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
I think actions really do define how you feel, as opposed to just saying, "I care about you" or "I want to be with you."
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.
I really care about what I put out, and probably more than the fans care. At times, I think I over-care. But I just know that the body of work has such a high standard that it's kind of like, in my own head, I need to at least match it if not get over that, so that's the challenge.
The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.
What was so amazing and inspiring about 'GoodFellas' was that it showed the foot soldiers; the people more at the bottom as opposed to focusing on the godfathers and the guys at the top.
I am opposed to Obama's efforts to destroy the American economy. I'm opposed to Obama's efforts to so-called fix the health care system. I'm opposed to the way Obama wants to go about fixing unemployment.
I understand how success is judged and calculated in the coaching profession. That's really all I care about. You go about this business a certain way. Everybody has a certain style and opportunities that are presented to them during your career. When it's over, I'll be judged by that. I care more about the people I work with.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.
If we can do something to help show people that it's not only OK - we encourage asking for help, because we take care of everybody's physical needs all over the place, we should all be on top of all of our mental needs and wellness needs.
Don't get me wrong: I've worked, over the course of 14 years, with certain actors that are really just not nice as people, so you don't really care what happens to their show. But someone like Rachael Harris, you hope that woman wins an Emmy.
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