A Quote by Clayton Christensen
Core competence, as it is used by many managers, is a dangerously inward-looking notion. Competitiveness is far more about doing what customers value than doing what you think you're good at.
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I am an outsider. I was never offered the kind of roles where I could play the glamorous diva, because there are already so many of them doing it - and doing it well. So I had to bring to the table much more than just looking good.
There are a few investment managers, of course, who are very good - though in the short run, it's difficult to determine whether a great record is due to luck or talent. Most advisors, however, are far better at generating high fees than they are at generating high returns. In truth, their core competence is salesmanship. Rather than listen to their siren songs, investors - large and small - should instead read Jack Bogle's The Little Book of Common Sense Investing.
The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?
Scientific and technological progress themselves are value-neutral. They are just very good at doing what they do. If you want to do selfish, greedy, intolerant and violent things, scientific technology will provide you with by far the most efficient way of doing so. But if you want to do good, to solve the world's problems, to progress in the best value-laden sense, once again, there is no better means to those ends than the scientific way.
Going far beyond that call of duty, doing more than others expect, this is what excellence is all about! And it comes from striving, maintaining the highest standards, looking after the smallest detail, and going the extra mile. Excellence means doing your very best. In everything! In every way.
When doing a series, I look for something that has an idea you can think about, something that I'm noticing and aware of and thinking about, because when you're doing a series, you think about more than just jokes... you know, when you're doing a comedy, you think about what's going to reflect people's experiences, in a way.
I love what I do and I'm super confident in it, but I also think of myself as humble in it. It's not better than what anyone else is doing, but I'm doing the best job of being exactly who I am, and doing what I want to do today. It feels so good to me that it doesn't really matter what it means to other people because that's more about them than me. I'm in a really great place with it.
You know when I think about what I'm doing - what I'm doing and the way I'm doing it is more important to me than any amount of money or anything like that because it's my artistic work.
What's the level of compromise for making that kind of money? How far do I have to sell my soul? What's the price of that? And I don't know if I want to make those kind of compromises any more. I think I'm a different person. I think I've matured to a great extent. I think that I want different things now. That it's not about the celebrity status that you receive because you're doing the next hot movie. It's about doing good work.
It used to be trained professionals doing animation and they were great. Now they have celebrities and famous actors doing the voices, but that does not always work. But I think this film turned out really well, partly because the three of us (me, Ray and Denis) are comedians who are used to doing solo acts and doing certain types of voices. The three of us are New York guys, we all came up the same way in the profession and we are all edgy and enjoy doing family movies. It was a good combination I think.
we are such inward secret creatures, that inwardness the most amazing thing about us, even more amazing than our reason. but we cannot just walk into the cavern and look around. most of what we think we know about our minds is pseudo-knowledge. we are all such shocking poseurs, so good at inflating the importance of what we think we value.
I try to keep in my mind the simple question: Am I trying to do good or make myself look good? Too many of our responsibilities get added to our plate when we are trying to please people, impress people, prove ourselves, acquire power, increase our prestige. All those motivations are about looking good more than doing good.
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Looking back, as far as looking when I was a kid and what I dreamed about doing as far as playing on the PGA Tour and winning on tour, I've got those taken care of.
I've lost perspective on what I'm doing. I think it's good for me to take a break and reassess why I'm doing it and how I'm doing it. And I think this is probably a good way to learn about that. I need a break from myself as much as I imagine the audience does.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
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