A Quote by Dan Rosensweig

I think good companies can navigate being public and doing the right things for their customers. — © Dan Rosensweig
I think good companies can navigate being public and doing the right things for their customers.
There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.
Companies ignoring their customers. I think it's unforgivable. And I count using a chatbot on your website as ignoring your customers. Stop doing it.
I think there's a time to be private and a time to be public, and I think that companies like Facebook and Groupon are basically transformational companies. You don't come across them very often, and I'm pretty sure that they can continue to grow for a long time even being public.
The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?
I don't think it's wrong for companies to work with the government. What's important is being trustworthy and honest with customers.
Clearly, Mayor Bloomberg did some things right. I think he did a very good job on public health. He did a very good job on environment. I think he was right to achieve mayoral control of education. I don't think he then applied it the right way.
People do things in the names of good, and in the name of ideals, but the world isn't that simple. So they end up doing things that aren't necessarily good. Even if they think they're doing the right thing, but when viewed from a different perspective they can look barbaric and crazy.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
And it's very hard to do this stuff too because there are so many effects movies being done, so many companies busy doing this work and the public just wants to see it. Good work is being done all over the world.
Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies don't celebrate and embrace customers' positive gestures.
Being a public company is really terrible for most companies. I'd say Facebook and Google have done a pretty good job of standing up to the incredible quarterly pressure to hit numbers, but most companies - and I've observed a lot now - don't do a very good job of that.
Now the Japanese companies are more focused on that. To have two independent directors - I think it's good to have outside people look at you and think of what you could be doing better. Those are voluntary, but most of the companies told me they're going to do it. And I think it's good for them to say our returns on equity, for example, should be higher. Also, I think some could be more ambitious.
I hear my own daughters talking about big companies polluting the environment, and then I realise they are talking about companies of which one I am running. But when I tell them to read the things we are doing, then they realise we are doing good things. But millennials are really a great lot.
I think that the direct conversation is exactly what companies need to earn trust of customers. Admit an error. Fix a problem. Commit to doing better. That is only human.
You know, there's nothing you can do about your public image. It is what it is. I just try to do things honestly. I guess honesty is what you would call subjective: if you feel good about what you're doing, yourself, if you figure you're doing the right thing.
I think that we can all learn from what smart companies are doing. My objective is to demonstrate what's possible, even during tough economic times. This is a period of great business dislocation, but that means it's also the time to try new things. This will be a challenge for existing companies. But the behaviors of smart companies can be learned.
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