For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
You still need a good balance of what we do away from racing, and I feel like school, for me, has been that balance.
I do yoga. People think it is easy, just touching your toes. It is hard. But I tend to go with my own flow. It's back to the movement thing. I feel it when I need to train, and I do what I feel I need to do. And when I am in the run-up to a fight, I am really at it the whole time, might be getting my weight down to meet the limit for the division. Soon I am moving up and I am going to be champion in the next one too.
Poetry isn't an efficient tool for preserving experience, any more than it's an efficient mode of communication, but who says that it should be efficient?
As soon as you introduce the mechanical clock, you get a radically different view of time. Suddenly, it's not a flow; it's a series of discreet, precisely measurable units, seconds, minutes, hours, and so forth.
Not just the jobs building the infrastructure, but you need to have a good highway system. You need to have a good bridge system, a good pipeline system, a good canal and waterway system for economic growth to occur, for a modern economy to succeed.
...the waiters carried themselves with a quiet joy, as if their entire mission in life was to make their customers feel comfortable and well tended.
I am not seeking anything but service to my creator. I do not need a house, I do not need a car, I do not need any of that, but to be present with each guest that sits across from me, and I am committed to a bigger thing than me, which is the vision of own, because own is going to outlive all of us.
We have to design a health delivery system by actually talking to people and asking, 'What would make this service better for you?' As soon as you start asking, you get a flood of answers.
Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City.
What is with waiters who don't write anything down and memorize your order instead? Are you trying to impress me or something? If you were that smart you wouldn't be a goddamn waiter in the first place.
How can a man's life keep it's course If he will not let it flow, Those who flow as life flows know They need no other force: They feel no wear, they feel no tear, They need no mending, no repair.
I need a close contact to the client, whoever it is, and a commitment of the client to go out and do a process together. I want to do the best for him. I need his respect and his patience. I want to work with a sophisticated person who's interested in a good building and not in my name.
Good customers want good quality service. Great customers want it even more.
As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
I've never had a problem with a dumb client. There is no such thing as a bad client. Part of our job is to do good work and get the client to accept it.