A Quote by Daniel Goleman

Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

Daniel Goleman

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About Carefully Clients Concerned Customers Empathetic Hear Listen Mark Meeting Needs People Picking Recognizing Respond Say Seem Subordinates Superb Truly Up Wanting

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Daniel Goleman
American - Author
Born: March 7, 1946

Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.

Barbara Bund

After George Floyd's murder, we had a conversation on our podcast where the underlying message was about being empathetic. We wanted people just to truly listen. We're not here to point fingers or label people as racists. I'm here to tell you our experiences and how we feel.

Big E

The reason you write something that is exciting and visceral is to force people to hear what you have to say, especially if you're in any kind of marginalized community where people don't want to listen. You have to come up with tricks to make them listen.

Daveed Diggs

I think that Ronald Reagan wanted to hear other people's views, and he always listened carefully, and from time to time he changed his own mind about a position. And especially he took pains to listen carefully to foreign leaders with whom he was dealing.

Jeane Kirkpatrick

Often the people most concerned about others going to hell when they die seem less concerned with the hells on earth right now, while the people most concerned with the hells on earth right now seem the least concerned about hell after death.

Rob Bell

I’ve learnt to listen. I don’t think I always did listen. Not just in plays, but in life. And you have to hear what people are saying before you can respond.

Penelope Wilton

I don't even think places like the National Youth Theatre (NYT) are necessarily about wanting to be an actor when you grow up. They're about meeting people from different backgrounds and different religions and different cultures, and mixing with people that you wouldn't ordinarily meet.

Ashley Jensen

Don't expect things to happen fast. Be empathetic with the people you are photographing. Don't be concerned about money.

Lynsey Addario

Marketing is your battle plan for the sales team - it's about defining the landscape. Marketing is doing cohort analysis and understanding exactly what possible customers are out there. It's understanding not only which customers will respond to what messages, but also how customers will become clients if you include certain product features.

Joe Lonsdale

The late Richard Feynman, a superb physicist, said once as we talked about the laser that the way to tell a great idea is that, when people hear it, they say, 'Gee, I could have thought of that.'

Charles Hard Townes

When people ask me about my dialogue, I say, 'Don't you hear people talking?' That's all I do. I hear a certain type of individual, I decide this is what he should be, whatever it is, and then I hear him. Well, I don't hear anybody that I can't make talk.

Elmore Leonard

People say bad things about me. I've had people tell me, "You know, Rush, I've been telling people to listen to you and listen to you, and I finally get 'em to do it, and then you say something so offensive, and they look me, 'You listen to this?' And I'm tired of defending you, Rush. Why do you say stupid things?" I know what this is like.

Rush Limbaugh

When you're warm and approachable, you don't have to go up and talk non-stop to someone in a social situation. You just have to be open to the conversations you're already having - and warm and receptive to the people you're meeting.

Karen Salmansohn

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Ron Kaufman

The chance to talk to so many people and understand what they're thinking about and why it matters is really, really so interesting. When you're doing that, you have to truly listen to what people are saying. You can't just pretend to listen.

Tina Smith

No one wants to hear about how awesome you were; people want to hear about the time you blew it. So I think the longer you do stand-up, the more comfortable you are. You stop wanting to hide your foibles and instead want to show who you are.

Aisha Tyler

A Quote by Daniel Goleman

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