A Quote by Daniel Lyons

One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.
I love Groupon. I just got a pedicure because of Groupon, and it was the best pedicure ever. I'm going to write a review!
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.
What would be a perfect day for me? I'd like to fly the Millennium Falcon to a small café outside of Vienna, and there's a PlayStation 3 or an XBox set up there. The family is there, and there would be brand new Star Wars Lego sets so my seven-year-old and four-year-old would be the happiest people on earth. My wife could get a massage and manicure/pedicure. Oh, and pork is being fed to us all day.
I get facials. I get a manicure and pedicure every week. I get my hair cut, and I oil myself down from head to toe. I got that from my brother. I was so impressed with how high maintenance he was. When he left the room, you could still smell him for an hour.
Bitcoin offers one service: securely time-stamped, scripted transactions. Everything else is built on the edge-devices as an application. Bitcoin allows any application to be developed independently, without permission, on the edge of the network.
Democratic, Republican members of Congress get along fine. But what you have is this institutional Hatfield and McCoy sentiment coming from our constituents, where the base of both sides doesn't want people to get along. But the majority of Americans, I feel, the majority, they are in the middle. They actually do want both sides to get together.
We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.
There are many lessons people can learn about the left. One of the key lessons is they never give anything up. Once they begin a quest, they don't stop until they've got it. The other thing that you need to learn is, they're never happy even after they succeed. They are never happy because there can never be enough to satisfy them.
If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.
One great thing about fly fishing is that after a while nothing exists of the world but thoughts about fly fishing
We either get success or lessons. If we learn our lessons successfully, we get both.
Everybody wants to win. You know, nobody ever wants to feel like they lost. That was probably one of biggest lessons I learned. You don't want to be that guy sort of banging fist on table telling somebody what you want. People want to feel like they had enough value on both sides that the deal worked out on both ends. I had an incredible team in place that really supported me and I would not have been able to get the deal done had it not been for those people.
Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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