A Quote by David Louis Edelman
Today's customer journey is an iterative, complex, pinball of touchpoints.
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I'm pretty good at video games, but I'm the champ when it comes to pinball, and that's just because it's old-fashion like I am. I can't get enough of pinball.
I am the pinball geek of the band, probably of the nation of Canada. I've been a pinball fan my whole life. I started collecting machines in the late '90s.
When to use iterative development? You should use iterative development only on projects that you want to succeed.
The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.
Ours is a divine journey; therefore, this journey has neither a beginning nor an end... This journey has a goal, but it does not stop at any goal, for it has come to realise that today's goal is only the starting point of tomorrow's journey.
Tokyo is like a huge futuristic pinball machine. It's like a bubble with two lost creatures inside a pinball machine that doesn't care about them. The other thing is, it's very colorful.
We don't want our customer to be advertising our name: we believe that the customer today is aware and wants to choose. Our signature is just a guarantee.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
The US government decided today that because I did such a good job investigating the cyber-industrial complex, they’re now going to send me to investigate the prison-industrial complex.
Life *is* complex, and, in many ways, life *is* beyond our comprehension today...Sometimes important questions have maddeningly complex or inconvenient answers that neither satisfy nor soothe.
The journey has moulded me into the person I am today. The journey of my mixed martial arts experience has been filled with ups and downs, but through that, I have come out a much better man.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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