A Quote by Doug McMillon
Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.
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I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
The reader is not the customer. The retailer is the customer. So I try to have as much interaction with the retailers as possible because those are my customers.
Ibotta represents the future of how mobile technology will be used to drive both in-store and online sales. Not only does Ibotta allow retailers to drive sales directly in store, but it also allows them to see what type of media engagement has the largest effect on resulting customer purchases.
What has been happening in Turkey. The country has been taken over by the present rulers and they have been very, very skillful and taking over everything and taking over control over everything and now taking control over the judiciary. They will be taking over the constitution. Unless there will be some radical change, which is unlikely, I will say the tradition of Kemalism will be dead in Turkey. And Turkey is becoming a more Islamic state, in the traditional sense.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
This drive to always want more is based on the misconceptions that having more will make me more happy, more important, and more secure, but all three ideas are untrue. Possessions only provide temporary happiness. Because things do not change, we eventually become bored with them and then want newer, bigger, better versions.
Get ready for a smaller world. Soon, your food is going to come from a field much closer to home, and the things you buy will probably come from a factory down the road rather than one on the other side of the world. You will almost certainly drive less and walk more, and that means you will be shopping and working closer to home. Your neighbours and your neighbourhood are about to get a lot more important in the smaller tworld of the none-too-distant-future.
American culture has always known success, not suffering, so we've never known what to do with this part of the Bible. The more we succeed, the more we're seduced into thinking we can control everything. We dissect Revelation to get a sense of control over the future.
The social psychologist of the future will have a number of classes of school children on whom they will try different methods of producing an unshakable conviction that snow is black. When the technique has been perfected, every government that has been in charge of education for more than one generation will be able to control its subjects securely without the need of armies or policemen.
On Amazon, you find retailers that want Amazon to do part of their services. Those, you don't find to the same degree on Google Shopping. On Google Shopping, you find sort of the bigger brands, those who want to have the customer relationship themselves - the data, the payment details, the search patterns.
Most of the experts agree that strategy will have to become more "adaptive", meaning that strategies will change faster based on information from people on the corporation's front lines - dealing with customers, fending off competitors. This won't represent a new revolution, but rather the continued speeding up of the one that's been going on. Everything will move faster, and competitive advantage disappear more quickly than ever.
The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.
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