A Quote by Doug McMillon
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.
Related Quotes
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
Usually all I care about is how elegant or over-the-top the pieces are, it's nice to really get to understand what the customer wants and needs as opposed to just focusing on the aesthetic.
[Baz Luhrmann] is very serious - he wants it done and he wants it done accurately. He was in the studio actually when I recorded "Everybody's Free." I remember meeting him and him being amazed by my voice.
Customer satisfaction is worthless. Customer loyalty is priceless.
To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."
All that Rent the Runway has really done is we've opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.
When I write something simple I'm always really proud of it. When you write something that simple with that much air in it and the whole premise behind it is something pretty obvious - that everybody wants to be happy and free - the song is sort of an exercise in not forgetting that's what you really want and what you really need. We can get caught up in a lot of other stuff.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
Whenever I hear about a child needing something, I ask myself, 'Is it what he needs or what he wants?' It isn't always easy to distinguish between the two. A child has many real needs which can and should be satisfied. His wants are a bottomless pit. He wants, for example, to sleep with his parents. He needs to be in his own bed. At Christmas he wants every toy advertised on television. He needs only one or two.
We give great value for our franchisees: They can build a store for well under $200,000. And we have extremely simple operating systems. The preparation is mostly done in front of the customer. That simplicity is really what attracts our Subway franchise. You see it, and you can do it.
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