A Quote by Doug McMillon
We want to use innovation to be the most productive retail store in the industry.
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If you look across the economy, if you have multiple players in an industry, you have more customization, more innovation, greater choice for consumers. The more you have consolidation, the less likely you are to invest in innovation. It becomes all about driving down cost and mass production. And that's not good for innovation in an industry.
The beauty industry is always led by innovation. When you think about over the past three or four years, some of the best innovation in our industry has come from Korea.
I think, particularly in our tech industry, this is an industry that has violent innovation and then commoditization, and it's a cycle of innovation/commoditization.
The most powerful recent innovation in government is when states aggressively use community colleges for retraining. In Michigan, where large numbers of workers were displaced from the manufacturing industry, we created a wildly successful program: No Worker Left Behind.
My father's whole life was work. He had a retail store in Ossining, New York, and I mean, he was down there at 6:15 every morning. The store didn't open until 9, but he hadda be down there. That's all he knew.
The retail real estate industry is an integral part of building communities, fueling economies and inspiring innovation. Shopping centers and malls always have been a central gathering place for the community. They help to create and anchor vibrant civic spaces, providing an essential public place between work and home and a dynamic marketplace for commerce.
I don't think goal setting is an important basis for a retail business - or for anyone. Most of the time goal setting puts too much energy and attention on being someplace else, instead of helping you appreciate where you are.If I ran a retail store, which I have done in my life, I would go into it from a place of "I am thrilled to be here, and I am honored to be able to serve other people." I would not be telling myself constantly that I have to double my sales in order for me to be happy. I would tell myself, "I am content to be here in this moment, and I love this work."
You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.
Know how to effectively voice a complaint or make a claim at a retail store.
Innovation often starts with the ordinary. They simply took what was "normal", and added a twist. They added an innovation. The innovation solved a key problem of the "normal" use case that we all already understood.
A disruptive innovation is a technologically simple innovation in the form of a product, service, or business model that takes root in a tier of the market that is unattractive to the established leaders in an industry.
Wal-Mart is an amazing success story. What I particularly admire very much about the late Sam Walton was his policy of valuing his employees. Giving value to employees is very rare in the retail industry. I also admire the strategies Walton used to build up his discount store concept.
I want to be in an industry where the upstarts can grow and displace the incumbents, because that's why there's so much innovation.
Cooperation is in fact the living and productive pulsation of the multitudo. Cooperation is the articulation in which an infinite number of the singularities are composed as productive essence of the new. Cooperation is innovation, richness, and thus the basis of the creative surplus that defines the expression of the multitudo.
I've always been inspired by retail entertainment, whether Ralph Lauren or the Disney Store or Niketown.
I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!
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