A Quote by Edward Tufte

Only drug dealers and software companies call their customers 'users' — © Edward Tufte
Only drug dealers and software companies call their customers 'users'
Western governments ... will lose the war against dealers unless efforts are switched to prevention and therapy... All penalties for drug users should be dropped ... Making drug abuse a crime is useless and even dangerous ... Every year we seize more and more drugs and arrest more and more dealers but at the same time the quantity available in our countries still increases... Police are losing the drug battle worldwide.
The nerds provide the toys that distract the morons. So the nerds are sort of the new drug-dealers. We're the drug dealers of the 21st century because we provide all the brain candy for the mouth-breathers, for lack of a better word.
Users of marijuana become STIMULATED as they inhale the drug and are LIKELY TO DO ANYTHING. Most crimes of violence in this section, especially in country districts are laid to users of that drug.
If you had a magic wand today, and you had one wish - to wipe out all the drug dealers, take them all off the streets and put them in jail, no trial, everybody who sold drugs would automatically be convicted. You know what's going to happen? There's going to be new ones. Why? Because the drug users are going to create them.
Companies that acquire startups for their intellectual property, teams, or product lines are acquiring startups that are searching for a business model. If they acquire later stage companies who already have users/customers and/or a predictable revenue stream, they are acquiring companies that are executing.
With software products, it is usual to find that the software has major `bugs' and does not work reliably for some users... The lay public, familiar with only a few incidents of software failure, may regard them as exceptions caused by exceptionally inept programmers. Those of us who are software professionals know better; the most competent programmers in the world cannot avoid such problems.
In the free/libre software movement, we develop software that respects users' freedom, so we and you can escape from software that doesn't.
There is a safe, nontoxic drug called naloxone that can instantly reverse opioid overdose and prevent most of these deaths. But the drug war interferes with saving overdose victims in two ways: first, because witnesses to overdose fear prosecution, they often don't call for help until it's too late. Second, because the drug war supports the belief that making naloxone available over-the-counter or with opioid prescriptions would encourage drug use, the antidote is available only through harm reduction programs like needle exchanges or in some state programs aimed at drug users.
[T]he truth is that drug addicts have a disease. It only takes a short time in the streets to realize that out-of-control addiction is a medical problem, not a form of recreational or criminal behavior. And the more society treats drug addiction as a crime, the more money drug dealers will make "relieving" the suffering of the addicts.
We wonder, what if we got rid of cash? After all, cash is what keeps terrorists, drug dealers and gun dealers in business.
I can't imagine that companies are uninteresting if they don't have a billion users. But I do believe, to have mass scale, you have to be in the many-hundreds-of-millions-of-users range, and there are not that many companies that get there.
The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.
The idea of free software is that users of computing deserve freedom. They deserve in particular to have control over their computing. And proprietary software does not allow users to have control of their computing.
I'll get rid of the drug problem. The first drug dealer will be publicly executed in front of everybody and all of the sudden the rest of the drug dealers are going to go "Uh oh!" Watch how fast the drug problem disappears. If you use drugs, you're addicted and you steal something, you'll get sent off to the outback and to work camps and all of the sudden no drug addicts. See how simple that is? So simple.
I got out of the elevator and confronted Mr. Wexler. “Killing is wrong.” “We kill chickens,” Mr. Wexler said. “We kill cows. We kill trees. So big deal, we kill some drug dealers.” It was hard to argue with that kind of logic because I like cows and chickens and trees much better than drug dealers.
If even a small fraction of the money we now spend on trying to enforce drug prohibition were devoted to treatment and drug rehabilitation, in an atmosphere of compassion not punishment, the reduction in drug usage and in the harm done to users could be dramatic.
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