A Quote by Emmett Shear
That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.
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Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.
Even in the face of massive competition, don't think about the competition. Literally don't think about them. Every time you're in a meeting and you're tempted to talk about a competitor, replace that thought with one about user feedback or surveys. Just think about the customer.
I think then, when we started receiving the first of the user feedback, feedback from people that I had not specifically told about it, but had spread from friend to friend and then they were giving us feedback.
Most of life is on-the-job training. Some of the most important things can only be learned in the process of doing them. You do something and you get feedback - about what works and what doesn't. If you don't do anything for fear of doing it wrong, poorly, or badly, you never get any feedback, and therefore you never get to improve.
There are major benefits to building a game once and improving it over a long period of time based on user feedback and behavior. It's kind of depressing to have to build a game once, take all the user feedback, and then spend the next 3 years building another game.
People who bet against the Internet, who think that somehow this change is just a generational shift, miss that it is a fundamental reorganizing of the power of the end user. The Internet brings tremendous tools to the end user, and that end user is going to use them.
Tribalism isn't a bad thing. If you're a Facebook user, or Twitter user or Foursquare user or LinkedIn user, those are all tribes... and they may even have sub-tribes. It's not pejorative, it's declarative.
I don't think there's anything that I would really baulk at doing on-screen. I don't think so. I've got certain pet peeves about writing... my pet peeve about reading scripts is when they give you a line reading and there'll be a line but next to your character's name it'll say 'very angry'. But I'm like: "Well, I'll decide that actually!" So, there's little things like that. That's a slight pet peeve.
Unsuccessful people think about what they don’t want most of the time. They talk about problems, listen to news & gossip, & spend their time blaming circumstances, situations & others. Successful people think about what they want & how they will get it. They are intensely focused on their goals & the information needed to help obtain them. Which person are YOU?
User experience is everything. It always has been, but it's undervalued and underinvested in. If you don't know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.
Actually, I don't get to do it (watch 5 or so news shows) every day, but I manage to do it at least 5 times a week. And the rest of the time I'm doing interviews. I do an amazing amount of interviews.
The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.
Most people don't really do too many things because they're afraid they'll fail. There are people failing all the time, all around you. And nobody is going to notice your failure. Your failure is not going to be so spectacular that people write news stories about it. Your failure will be boring.
The more time passes in your life, I think the greater you understand perspective. So I'm happy that I've had experiences that have reminded me that most exciting things might not feel so exciting later, and the most disappointing things might not be so disappointing later, either.
Think about what a user is going to type.
The goal is to become the central hub of publishing, where we have all the written material - user-generated and professional. We want to be the place where people can publish instantly to their audiences... and to get there, it's just about doing things step by step.
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