A Quote by Eric Harvey
All employees... deserve to be treated as responsible adults, if that is the behavior we expect of them.
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Our company wouldn't exist and wouldn't be around without our warehouse employees and our call center employees. And these employees - not just at Rent the Runway but at tens of thousands of other companies throughout the country - are treated unequally.
Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.
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The simplest and most satisfactory view is that thought is simply behavior - verbal or nonverbal, covert or overt. It is not some mysterious process responsible for behavior but the very behavior itself in all the complexity of its controlling relations.
We begin to change the dynamic of our relationships as we are able to share our reactions to others without holding them responsible for causing our feelings, and without blaming ourselves for the reactions that other people have in response to our choices & actions. We are responsible for our own behavior and we are not responsible for other people's reactions; nor are they responsible for ours.
Set the tone for your day be treating people better than you expect to be treated by them. Be the first to smile. Express your appreciation for them. Expect the best out of them. If you act first, you will set yourself up for success.
If you treat your employees like mushrooms (keep them in the dark and regularly throw crap on them), it's entirely likely you will get precisely the work you deserve in return.
Believing you are worthy of love means that you believe I deserve to be treated well - with respect and dignity. I deserve to be cherished and adored by someone. I am worthy of an intimate and fulfilling relationship. I won't settle for less than I deserve. I will do whatever it takes to create that for myself.
Ethical and responsible behavior needs to become the cornerstone of corporate behavior
If you can steal from your competition, then they deserve to lose it. If someone steals from you, then shame on you....you deserve it. Same goes for employees too.
It is impossible for anyone to be responsible for another person's behavior. The most you or any leader can do is to encourage each one to be responsible for himself.
People are responsible adults at home. Why do we suddenly transform them into adolescents with no freedom when they reach the workplace?
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
![J. W. "Bill" Marriott, Jr.](/assets/images/photos/avatars/j-w-"bill"-marriott-jr.webp)
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