A Quote by Frank Perdue
Find out what the customer wants and then make it better.
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Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
How do they find out with the experiments?''...one way they can find out a whole lot is to make an animal ill and then try different ways to make it better until they find one that works.''But isn't that unkind to the animal?''Well, I suppose it is...but I mean, there isn't a dad anywhere who would hesitate, is there, if he knew it was going to make [his child] better? It's changed the whole world during the last hundred years, and that's no exaggeration.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.
When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.
It's rare for the studios to find a filmmaker who wants to make a family film. To find someone that has an idea, embraces it, has kids and wants to make something exciting - well, they don't see that too often.
Focus on something the customer wants, and then deliver it.
As a customer, I would see pieces that I loved and then find out they weren't being made because no store had ordered them.
You asked me if I believed in magic, and I said yes, and that's how. You just step out, start pulling your life out of the air. You make friends, you find work you really like doing, you find places. You find diners and Laundromats. You find beaches. You find a junk car and drive it for a month, then lave it beside the road. You find someone to fall in love with you. You make it all up as you go. Or, you know, maybe it makes you up.
The most important secret of salesmanship is to find out what the other fellow wants, then help him find the best way to get it
I thought scientists were going to find out exactly how everything worked, and then make it work better.
If he loves, he wants to make a relationship out of it immediately! He wants to get married. He wants to create a certain conditioning. He wants to make it a contract. Or he enters a church, or he enters a political party, or he enters into any club and he wants to be structured, he wants to know where he stands in the hierarchy, in what relationship. He wants to have an identity - that 'I am this.' He does not want to remain uncertain. And life is uncertain. Only death is certain.
The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.
If a man cannot tell what he wants to do, then he must find out what he ought to do. If desire has become complicated, then hold fast to duty.
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.
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