A Quote by Fred DeLuca
You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.
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What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.
Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.
I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.
Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your co-workers, your employees, and your partners. Success is not a number - it's not X dollars or Y customers - it's a measurement of VALUE.
Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.
Really it's all about what's inside the Superman suit. How you feel about yourself when you put that on because it's very revealing and very imposing if worn with confidence, I suppose. The first time I wore it, I didn't have that as much. I hadn't really trained any, yet. I hadn't read the script, I hadn't really worked on the character at that point. And I was standing around with a room full of costume designers and everybody was judging me right away and going, "Don't make your judgment on it, if this is Superman quite yet or not," because I hadn't done all the work that I would later do.
It is very rewarding when you see your employees happy and excited about the success of the company. When you introduce something new, a product in the world that gets really high marks and everyone loves using it and raves about it. You will feel very good about it.
The idea that competition is pointless is really something that speaks to me, especially in America where competition is really prominent and very overwhelming, and it doesn't bring the best out in you because what's going to push you is to bring others down.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
If you're constantly making business decisions on behalf of your investors first, ultimately you're going to wear down your other stakeholders. It's going to be potentially hurtful for your employees and your customers and the community you do business with.
I'm always trying to understand who I want to be, what I want, what I dream of. When I was a kid, I was really worried that my parents were going to bring me back to the orphanage. I was scared of tomorrow, scared that I was going to be abandoned again. So I tried to enjoy every minute of my life because maybe tomorrow wasn't going to happen. I think I live the same way today: scared of tomorrow. For someone who is considered a party boy, a guy who just has fun and drinks champagne, I'm really tortured.
We're very much in the people business in that there are two important groups you have to work with: customers and employees.
I think, going into a room for an audition, the best thing you can do is represent who you are specifically as an individual and what you can bring to a creative process in a room - as opposed to being worried about 'where you fit' - because that's really their job to decide where you fit. Your job is to just present the best 'you' you can.
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