A Quote by Fred Reichheld

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. — © Fred Reichheld
If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.
I wanted to preserve the feeling of remembering her just months after her death - the raw immediacy of it, so the drafts were really about getting the language right, getting the pitch right, keeping the voice austere and plainspoken.
My parents had no money, but they had strong values that I've carried throughout my life - things like not going into debt, never borrowing money, never leveraging, paying your bills on time, keeping your agreements, selling customers the right things, treating employees right, and growing things.
I don't want to be poor. I don't want to be rich to the extent that all I care about is keeping my job. I don't care enough about keeping my job right now. That's good. That makes effective at what I do. I don't want to be frightened of getting fired. So to that end I suppose my ambitions are that I spend less than I earn.
Everything you care about is getting the next step right: getting the script right, finding the right actors, shooting it. Then you spend half a year in a dark room editing your film, and you don't talk to anybody.
In this country, people are concerned about their economic future. They're very concerned about it. And they wonder whether somebody is getting something to - keeping them from getting it. That's not the America that I've ever known.
You never have any idea where your movie's going to go when you're shooting - you're in this little bubble. Everything you care about is getting the next step right: getting the script right, finding the right actors, shooting it.
The ability to start out upon your own impulse is fundamental to the gift of keeping going upon your own terms. . . . Getting started, keeping going, getting started again in art and in life, it seems to me this is the essential rhythm.
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
In a free market, businesses compete for customers by keeping prices down and for labor by keeping wages up.
It's just hard when you've spent so much time on something, writing and recording, laying the vocals, getting the hook right, getting the beat right, making everything sound right - you spent a freaking week trying to make it sound perfect, and someone comes along and shoots it down.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
You never have any idea where your movie's going to go when you're shooting - you're in this little bubble. Everything you care about is getting the next step right: getting the script right, finding the right actors, shooting it. Then you spend half a year in a dark room editing your film, and you don't talk to anybody.
A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.
Hollywood is so fixated on keeping it that way because it's generating the buzz, but that representation isn't right. I definitely feel like it's getting better - it's not only for blacks, but for people that are of all different skin colors. It is very important that black independent films get seen. We need to start getting used to black people. They exist. And they've been around for a long time. It's amazing that people still feel, "Oh my gosh, it's a black guy."
Management plays a role just keeping everything in place for you and making sure everything's going right.
As consumers in general, and with Millennials in particular, we're getting used to everything being cheaper, faster, better - and banks aren't keeping up.
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