A Quote by Fred Reichheld

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
How old are you? 'I'm four and a half!' You're never thirty-six and a half. You're four and a half, going on five! That's the key.
These five-and-a-half seasons I was working with Ajax as the head coach, and four-and-a-half as the trainer of the academy, it cost me less energy than the eight months of Inter and Crystal Palace.
I can remember times coming home from a chess club at four in the morning when I was half asleep and half dead and forcing myself to pray an hour and study an hour. You know, I was half out of my mind-stoned almost.
A tree there is that from its topmost bough Is half all glittering flame and half all green Abounding foliage moistened with the dew; And half is half and yet is all the scene; And half and half consume what they renew.
Hippogriff, n. An animal (now extinct) which was half horse and half griffin. The griffin was itself a compound creature, half lion and half eagle. The hippogriff was actually, therefore, only one-quarter eagle, which is two dollars and fifty cents in gold. The study of zoology is full of surprises.
Living out one's faith is either no way to live or the only way to live; it's either imprisonment, or the only path to freedom. It offers happiness, or it frustrates the pursuit. There is no half-love, half-religion, half-worship, half-belief, half-truth. There is no kinda-sorta.
Lips half-willing in a doorway. Lips half-singing at a window. Eyes half-dreaming in the walls. Feet half-dancing in a kitchen. Even the clocks half-yawn the hours And the farmers make half-answers.
No half measures. Some things can’t be cut in half. You can’t half-love someone. You can’t half-betray, or half-lie.
Half is not enough protection, half is my fault and half is them just doing a good job. I know it's 150 percent, but I'm a little tired now.
The interruptions of the telephone seem to us to waste half the life of the ordinary American engaged in public or private business; he has seldom half an hour consecutively at his own disposal - a telephone is a veritable time scatterer.
All the equity investors, in total, will surely bear a performance disadvantage per annum equal to the total croupiers' costs they have jointly elected to bear. This is an inescapable fact of life. And it is also inescapable that exactly half of the investors will get a result below the median result after the croupiers' take, which median result may well be somewhere between unexciting and lousy.
Chemically speaking or biologically, we research things, but we don't know half of them. We only know our half of it - symbolically - and we don't know ourselves more than half.
Thirty-five is half a life. I can't lose the other half. I've lost so much living as a shadow of a person.
I believe the second half of one's life is meant to be better than the first half. The first half is finding out how you do it. And the second half is enjoying it.
I don't set out to write a play a year. Sometimes I've written two plays a year. There was a period of a year and half when I only wrote half a play. If it depresses some critics that I seem prolific, well, that's their problem as much as mine.
I don't know half of you half as well as I should like; and I like less than half of you half as well as you deserve.
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