A Quote by Greg Gianforte
You never want to lie to your customers.
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Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
The truth is, I never travel without cash. I always take a few tens with me in case of an emergency. There's never been an emergency, and in time, I realized that Americans don't want to touch customers' dirty bills. They also don't want to touch your credit card: you have to put it through the machine yourself, with your own fingers.
Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning.
The reality is customers lie - not because they want to want to deceive you, but because they don't do a good job of predicting what they will do in the future.
Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.
If you want to measure social media ROI, stop wasting your time doing software demos and attending webinars. Just figure out what you want to track, where you can track it, think about both current customers and new customers, and go do it.
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.
There's always a price you pay when you lie. Once you introduce a lie into a relationship, even for the best of intentions, it is always there. Whenever you’re with that person again, that lie is in the room too. It sits on your shoulder. Good lie or bad lie, it's in the room with you forever now. It's your constant companion.
I want morning and noon and nightfall with you. I want your tears, your smiles, your kisses...the smell of your hair, the taste of your skin, the touch of your breath on my face. I want to see you in the final hour of my life...to lie in your arms as I take my last breath.
That’s why you have to write your book right now, if that’s what you want to do. If you wait until you have the time, and the security, you might not want to do it. You’re in a race against your own enthusiasm. Don’t put it off because someone told you it’s never too late. That’s the worst lie. It’s never too late today, but it’s often too late tomorrow.
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.
I've never been in the enterprise where your customers are your partners. It was always, you had customers, and you had partners.
The point is... you'd better figure out what your Customers - the Customers you want - value. Because that's what they'll buy. Anything else is a waste of their money, and they'll figure that out in a hurry.
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
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