A Quote by Harvey Mackay

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Harvey Mackay

Quote Topics

Airline Airlines Also Because Company Customer Customer Service Happens Service Southwest Southwest Airlines Successful Understands

Quote Author

Harvey Mackay
American - Businessman
Born: 1932

I've never invested in any airline. I'm an airline manager. I don't invest in airlines. And I always said to the employees of American, 'This is not an appropriate investment. It's a great place to work and it's a great company that does important work. But airlines are not an investment.'

Robert Crandall

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

Zappos is a customer service company that just happens to sell shoes.

Tony Hsieh

Beats is inherently different: the company is a consumer electronics company but also a media company; a packaged goods company but also an entertainment company.

Luke Wood

We are a company that lives and breathes a philosophy that's centered on not only making sound business decisions but also personally and professionally finding ways to contribute to the well being of society. We are also a company that understands community.

Magic Johnson

It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.

Gordon Bethune

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Herb Kelleher

Some of the best ideas throughout the company's evolution have been from places all throughout the company whether it's an engineer or someone on the customer support team. Just different areas around the company.

Mark Zuckerberg

Customer service shouldn't just be A department, it should be the entire company.

Tony Hsieh

The goal as a company is to have customer service that is not just the best, but legendary.

Sam Walton

Where folks like Google have fallen down is in just putting a little review box up, then closing their eyes and letting the algorithm take care of itself. Yelp is a technology company, but also a company that understands how people want to connect with one another.

Jeremy Stoppelman

At Travelers, we were much more opportunistic. It was very successful, but it wasn't an integrated financial services company. We had a property casualty company, a life company, a brokerage company. We were a financial conglomerate. It wasn't a unified, coordinated strategy of any sort. When it merged with Citi, that became a big issue; Citi, at that time, wasn't yet a fully integrated, coordinated company.

Jamie Dimon

I've talked to several CEOs - from a recycling company in Indiana, a furniture company in Kentucky, a brewing company in Colorado, and more - who believe paying higher wages is both the right thing to do and part of a successful business model.

Tom Perez

We built this company from the customer back, not from the company out.

Lou Gerstner

I never said that I wanted to be the only company, is it my fault that I ran my company well? Wouldn't you want the best for your company? Also consider that I started of small.