A Quote by Herb Kelleher

You [the employees] are involved in a crusade. — © Herb Kelleher
You [the employees] are involved in a crusade.
I say we must have a movement that brings those troops home and launch a crusade to transform our school buildings, we launch a crusade to see to it that every citizen has adequate and affordable housing, we launch a crusade to make universal health care. We need not soldiers anymore in the world. We've had enough of them in western history.
Systems and processes are essential to keep the crusade going, but they should not replace the crusade.
I started the Pies Descalzos foundation in Colombia when I was 18, and since then I have been very involved in the crusade for education.
Most employees want to be involved in a successful business and most employees are happy for people running successful businesses to be paid a reasonable wage and a market rate for it, provided they understand the reason. What they hate most of all is pay for failure.
There is need for a crusade of manliness and purity to counteract and nullify the savage work of those who think man is a beast. And that crusade is your work.
The difference between a policy and a crusade is that a policy is judged by its results, while a crusade is judged by how good it makes its crusaders feel.
Religion and natural science are fighting a joint battle in an incessant, never-relaxing crusade against skepticism and dogmatism, against disbelief and against superstition, and the rallying cry in this crusade has always been, and will always be, 'On to God.'
Our company wouldn't exist and wouldn't be around without our warehouse employees and our call center employees. And these employees - not just at Rent the Runway but at tens of thousands of other companies throughout the country - are treated unequally.
The ALAS Foundation was born as a consequence and a continuation of what we are doing with Pies Descalzos. I started the Pies Descalzos foundation in Colombia when I was 18, and since then, I have been very involved in the crusade for education.
Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.
If you were charged with fixing the U.S. auto industry, how would you do it? The guys who run the auto companies are out of touch with their customers and their employees. They ride to work in their limousines. They go up in their elevators and lock themselves in their offices. They don't walk out into the plants. They wouldn't even drive in the neighborhoods where their employees live. They give themselves big bonuses when the company isn't making any money. I'd make them get involved with the people who are building the cars. They've got to become real people.
Never get involved with a business that you can't really be hands-on - that if your employees quit, you can't run yourself. If I can't cut hair, why open a barbershop?
The gun-control crusade today is like the Prohibition crusade 100 years ago. It is a shared zealotry that binds the self-righteous know-it-alls in a warm fellowship of those who see themselves as fighting on the side of the angels against the forces of evil. It is a lofty role that they are not about to give up for anything so mundane as facts - or even the lives of other people.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Converting the war into an antislavery crusade was a brilliant move on Lincoln's part, and it resulted in a surge of voluntary recruits into the Union army. But this did not last. Northerners may have disapproved of slavery in the South but, once the bloodletting began in earnest, their willingness to die for that conviction began to wane. [...] Lincoln faced the embarrassing reality that he soon would have no army to carry on the crusade.
... but actually it sucks to have a lot of employees, and you should be proud of how few employees you have.
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