A Quote by Herb Kelleher

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Herb Kelleher

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Airline Also America Any Based Best Carried Complaints Customer Customer Satisfaction Customer Service Getting Just Low Passengers Per Record Satisfaction Service Statistics Transportation Wonderful

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Herb Kelleher
American - Businessman
Born: March 12, 1931

We’re in the Customer Service business—we just happen to provide airline transportation.

Colleen Barrett

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for baggage handling and the fewest complaints for the number of customers carried - we dedicated an airplane to all of our 25,000 people. We put all their names on the outside of the overhead bins.

Herb Kelleher

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

The best time to do great customer service is when a customer is upset.

Seth

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Jeff Bezos

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Barry Moltz

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

Jim Bush

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Harvey Mackay

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

Ken Blanchard

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

Colleen Jones

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

Albert Houtum-Schindler

A Quote by Herb Kelleher

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