A Quote by Herb Kelleher

I tell my employees that we're in the service business, and it's incidental that we fly airplanes.

Herb Kelleher

Quote Topics

Business Employees Fly Service Service Business Tell

Quote Author

Herb Kelleher
American - Businessman
Born: March 12, 1931

The way I see it, you can either work for a living or you can fly airplanes. Me, I'd rather fly.

Len Morgan

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

Magic Johnson

The thing is helicopters are different from airplanes An airplane by it's nature wants to fly, and if not interfered with too strongly by unusual events or incompetent piloting, it will fly

Harry Reasoner

The thing is helicopters are different from airplanes An airplane by it's nature wants to fly, and if not interfered with too strongly by unusual events or incompetent piloting, it will fly.

Harry Reasoner

American business long ago gave up on demanding that prospective employees be honest and hardworking. It has even stopped hoping for employees who are educated enough that they can tell the difference between the men's room and the women's room without having little pictures on the doors.

Dave Barry

There are two kinds of airplanes - those you fly and those that fly you . . . You must have a distinct understanding at the very start as to who is the boss.

Ernest K. Gann

Style to me is incidental. The British are very adept at creating it for its own sake, but the best style is incidental. John Coltrane had a style but it was totally incidental to what he was.

Tom Verlaine

When I fly to European destinations, I always fly economy; I don't fly business class - there is no advantage apart from a few more inches of room.

Peter Hargreaves

There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

Jim Bush

Every business is a service business. Does your service put a smile on the customer's face?

Philip Kotler

It's kind of fun at my age to go back and talk to business-school people. I tell them, "I can summarize everything you need to know to lead a major corporation. Are you prepared to write this down?" And then they get all ready. I tell them I can summarize how I succeed as a leader: Listen to your employees, listen to your customers, shut the f - - up, and do what they tell you.

John J. Legere

I've had a chance to fly a lot of different airplanes, but it was nothing like the shuttle ride.

Chris Hadfield

I started [flying] by being scared. When I was an amateur I played a couple tournaments and I had to fly, and got into weather and stuff, and it scared me, and I decided that would not work, I had to learn to fly, I had to find out about airplanes and aeronautical engineering and what it was all about.

Arnold Palmer

I used to fly airplanes myself, so being above the ground doesn't worry me too much.

John Rhys-Davies

I'm going to tell you the story about the geese which fly 5,000 miles from Canada to France. They fly in V-formation but the second ones don't fly. They're the subs for the first ones. And then the second ones take over - so it's teamwork.