A Quote by Herb Kelleher

In 1996 - when, for the fifth year in a row, we had the best record among major airlines for on-time performance and for baggage handling and the fewest complaints for the number of customers carried - we dedicated an airplane to all of our 25,000 people. We put all their names on the outside of the overhead bins.
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
Communications is the number one major in America today. CNN had 25,000 applicants for five intern jobs this summer.
I think a loaded weapon aboard an airplane, whether its in the cargo section or in your overhead baggage, is a security issue.
I can ask for a £25,000 advance, but then you spend a year writing the book, and £25,000 is a loan against sales, and you can easily spend five years earning out. So that's £25,000 for six years.
Number one, we need to get in shape, number two we need to shoot, number three, we need to learn self-defense, and number four, we need to study small-unit tactics... If you do not have 5,000 rounds of .223, 5,000 rounds of .22 and 1,000 rounds of handgun ammo, as a MINIMUM, you're wrong. We need to train our families how to shoot as well. We need to get food. We need to have a year's supply of food, two years supply of seeds, we need to have a year's supply of sundry items. That's what it means to be an American. We prepare for the worst but hope for the best.
The number of people on whose cooperative efforts your eventual existence depends has risen to approximately 1,000,000,000,000,000,000, which is several thousand times the total number of people who have ever lived.
Of my own career, I have many happy memories, but perhaps it - the 2010/11 season, where United broke the record for number of title wins - was the best. I was very satisfied with my performance that year.
The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses this is going to deliver the highest ROI.
It takes these very simple-minded instructions - 'Go fetch a number, add it to this number, put the result there, perceive if it's greater than this other number' - but executes them at a rate of, let's say, 1,000,000 per second. At 1,000,000 per second, the results appear to be magic.
I might be collecting wheely bins in 12 months time but at least they'll be wheely bins outside back gates that I know, in a part of the country that I love. There's no place like home!
Our record number of teenagers must become our record number of high school and college graduates and our record number of teachers, scientists, doctors, lawyers, and skilled professionals.
We all come to the theater with baggage; The baggage of our daily lives, the baggage of our problems, the baggage of our tragedies, the baggage of being tired. It doesn't matter what age you are. But if our hearts get opened and released - well, that's what theater can do, and does sometimes, and everyone is thankful when that happens.
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
We must be careful that the people who make $5,000 a year are not pitted against those that make $25,000 a year by those who make $900,000.
Starting my own business was kind of a wakeup call in a number of different ways. I had to meet a payroll every week, and we had to satisfy customers, and we had competitors that we had to compete with in order to have those customers come into our stores, and we had to compete with other employers for our employees.
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