A Quote by Horst Schulze

Unless you have 100% customer satisfaction, you must improve.

Horst Schulze

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Customer Customer Satisfaction Improve Must Satisfaction Unless

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Horst Schulze
German - Actor
Born: April 26, 1921

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Herb Kelleher

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Jack Welch

If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?

Michael Dell

Customer satisfaction is worthless. Customer loyalty is priceless.

Jeffrey Gitomer

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

Mario Batali

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Jack Welch

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Barry Moltz

If you improve 1% a day, then in 100 days, guess what? You're 100% better.

Ken Carter

You must assume 100% responsibility for your financial life. If you're going to improve your situation, you have to put the full burden of doing so squarely on your own shoulders. First and foremost, you must hold yourself responsible.

Steve Pavlina

On the unhampered market there prevails an irresistible tendency to employ every factor of production for the best possible satisfaction of the most urgent needs of the consumers. If the government interfered with this process, it can only impair satisfaction; it can never improve it.

Ludwig von Mises

Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

Michael Bergdahl

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

Harvey Mackay

You can't delegate growth or customer satisfaction.

Jeffrey R. Immelt

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

Cleveland Amory

Other ways of looking at the environmental or climate change stuff is to frame it in the context that it is simultaneously a public health issue. One out of eight premature deaths worldwide happens because of air pollution. The worst power plant in America kills 278 people a year and causes 445 heart attacks. So, when we improve air quality we improve our lives, and at the same time we improve the climate as well. We must see climate policy from this perspective and not as an abstract threat that may threaten our survival in 100 years.

Michael Bloomberg

A Quote by Horst Schulze

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