A Quote by Howard Schultz
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
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Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.
I have a sort of Catholic-slash-Calvinist view of human nature, but every day I meet somebody who is doing cool things. So people get you out of your solitude and do things that exceed your expectations every day.
Make each day count by setting specific goals to succeed, then putting forth every effort to exceed your own expectations.
Reputation is fine but you have to keep justifying it. In a sense, it makes it harder because people's expectations of you are higher. So, you have to fulfill those expectations. Or, try to exceed those expectations. But, it becomes more difficult as time goes on.
If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your co-workers, your employees, and your partners. Success is not a number - it's not X dollars or Y customers - it's a measurement of VALUE.
To exceed the expectations of others, we must first raise expectations of ourselves.
Surround yourself with the best people and then get out of their way. Give them a chance to exceed your expectations and they usually will.
Momofuku is not me. It's everyone. I'm just the facade. We have to exceed expectations and be our harshest critics.
We have to steer our true life’s course. Whatever your calling is in life! The whole purpose of being here is to figure out what that is as soon as possible, so you go about the business of being on track, of not being owned by what your mother said, what society said, whatever people think a woman is supposed to be when you can exceed other people’s expectations and be defined by your own!
The only beef Enron employees have with top management is that management did not inform employees of the collapse in time to allow them to get in on the swindle. If Enron executives had shouted, "Head for the hills!" the employees might have had time to sucker other Americans into buying wildly over-inflated Enron stock. Just because your boss is a criminal doesn't make you a hero.
People lead complicated lives and aren't hanging on your every word or the company mission statement. You have to become a broken record of your expectations of the organization and show people why it is relevant and how it works in specific ways.
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
We live in a world where there are a hell of a lot of new inputs that need to be factored in to your business. It used to be just about your employees and your customers. Now there are all the issues about global warming, about sustainability, about ethics and now about gender and the distribution of wealth.
I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.
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