A Quote by Iimani David

The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign. — © Iimani David
The problem with at-home IQ tests is that too many people wouldn't understand the results. Calling customer service is a bad sign.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
IQ tests are routinely used as weapons against Black people in particular and minority groups and poor people generally. The tests are based on white middle-class standards, and when we score low on them, the results are used to justify the prejudice that we are inferior and unintelligent. Since we are taught to believe that the tests are infallible, they have become a self-fulfilling prophecy that cuts off our initiative and brainwashes us.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Help! The customer service representative doesn't understand my problem.
There is not enough evidence, consistent evidence to make it as fact, and I say that because for theory to become a fact, it needs to consistently have the same results after it goes through a series of tests. The tests that they put- that they use to support evolution do not have consistent results. Now too many people are blindly accepting evolution as fact. But when you get down to the hard evidence, it's merely a theory.
When politicians and politically minded people pay too much attention to literature, it is a bad sign - a bad sign mostly for literature. But it is also a bad sign when they don't want to hear the word mentioned.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Some of the problem with IQ tests stems from the inescapable reality that human intelligence is staggeringly complex and multifaceted.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
I’m constantly criticised for being too skinny. I’m trying to gain weight but my body won’t let it happen. What people don’t understand is that calling someone too skinny is the same as calling someone too fat, it’s not a nice feeling.
There was a survey done a few years ago that affected me greatly. it was discovered that intelligent people either estimate their intelligence accurately or slightly underestimate themselves, but stupid people overestimate their intelligence and by huge margins. (And these were things like straight up math tests, not controversial IQ tests.)
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
What people don't understand is that calling someone too skinny is the same as calling someone too fat; it's not a nice feeling.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
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